M Matthew K.
My Prezi subscription was… terrible avoid it
My Prezi subscription was unintentionally left active, and I was charged for a full year without realizing it. As soon as I noticed the charge, I canceled the subscription and contacted support, expecting a fair resolution. Unfortunately, they refused to refund the payment, even though I didn’t use the service at all after the renewal. It was an honest mistake, but instead of showing understanding or flexibility, they simply pointed to their terms and conditions. I trusted Prezi as a professional platform, but this experience completely changed my opinion. I’m sharing this to warn others—be careful with Prezi’s auto-renewals, because once you’re charged, there’s no turning back, even if you never used the service.
Response from PreziApr 11, 2025
Hi Matthew, We’re really sorry to hear about your experience and understand how frustrating it must have been to be charged when you weren’t expecting it. While our subscription and renewal policies are outlined during sign-up and in reminder emails before the renewal, we recognize that these things can still slip through the cracks. We always aim to be fair and transparent, and we’re sorry that this situation left you feeling otherwise. Our support team follows our refund policy to stay consistent for all users, but we absolutely take feedback like yours seriously. If you feel there’s more context to your case or if anything was overlooked, please don’t hesitate to reach back out—we’re happy to take another look. Thanks again for sharing your thoughts. We’re always working to improve, and your input helps us do that. – N