Andy
Awful company
I started a trial subscription of EduPlus for an academic review of presentation technologies with integrated AI available to students like me. Prezi advised that they would notify me before the trial subscription was due to end. This notification didn't arrive however and I was charge the annual price for EduPlus. Despite requesting a refund, their response was simply that i attempted to cancel after the trial period had finished (30 minutes after), that they are refusing my refund and that any further contact from me relating to this would be closed down. I sent two further contacts through their site advising them that their AI integration offering was poor and lodging a complaint relating to their practices. However both of these contacts were closed down without even the simple courtesy of a response. To any students looking for a presentation solution, don't be fooled by the surface-level, limited flashy visuals.beneaty the surface there is a money-grabbing, ruthless organisation who do NOT have customer satisfaction as even a distant priority to revenue flow.
Response from PreziNov 3, 2025
Update 11/3/25 - Hi Andy, Thank you for following up and sharing your thoughts. I’ve checked with our support team, and they’ve confirmed that your case has been fully reviewed and resolved in line with our policies. I’m sorry we weren’t able to provide the outcome you were hoping for, but please know that your feedback has been shared internally so we can continue improving both our communication and customer experience. Hi there. We’re sorry to hear about your experience. I’ve shared your feedback about the AI integration with our product team. I’ve also requested more information so our team can review your ticket again, especially to ensure you’re properly notified when your trial period is ending. -N



