PrettypartyReviews of prettyparty.com

This was an unusual and beautiful transaction and purchase experience. It took me 5 weeks to convince myself to finally buy 2 Ruby items for myself after being tempted several times by their advertisings in face book. I was not sure if I purchase and it was not what the ad was saying, I could return and get a refund without problem and without waiting for a long time. I purchased t. And once it arrived I realized that the color was not close to my hair color desired.( That was my nightmare. I had done some research to find out if there is any store having the actual pc and I could see which color is a perfect match and there was none. After all that was one of the reasons I was debating to buy or not to buy.) So I had to call back, right away was helped with a very professional and friendly guy called Chris and explained to me that I could get some pictures and send them so their color professionals that would help with the right color. Which they did and he told me I can mail back the pcs and have the right pc with no shipping cost. Which was another concern of mine. And finally very shortly I received the desired color Ruby. and extremely happy.

I did not receive my order or any update on the status of my order. I ordered 2 ruby hair in June. It's the 16th of august now still no information. the tracking I got was last updated on the 5th of July in Germany. I used the au website I even sent a dm on Instagram to confirm it's the Australian website. I paid $152 for nothing a total waste of time and money. STAY AWAY.

I ordered this product over 7 weeks ago and have had no movement on tracking. I have requested a refund. So disappointed.

Ordered one piece in May it is now mid July and item still hasn’t arrived . Zero communication from this company I had reached out several times and have now asked for a refund .

I have not received my order nor have I received any shipping or tracking information and it has been about two weeks. I would like a refund immediately.

Just got my Ruby pony tail and what a waste of $80. I ordered medium blonde which is almost a platinum blonde. And there’s a wire going through it that you are not aware of when purchasing ( isn’t clear in video) that is really heavy on your head. I have very thin hair and it does not hold on my head at all... The videos of them showing you how to place it looks so easy but when you get the product it is not easy to install at all. A waste of money for sure. I would love a refund but know that’s not going to happen. I would be glad to return... Does not feel like real pony tail.

Color was completely off. I called to request an exchange and they tell me if I open the package I cannot exchange it!! How else would I know if the color is right if I don't open the package. Then this lady hangs up on me...I'm sure it was an accident. PS: This is not for people with fine hair like me. Last time I order something from an IG ad!!!

I ordered two Ruby pieces from Pretty Party and they are not at all what I expected. These won't work as a pony tail or a half up half down. The wire inside is hardly covered by enough hair and it is impossible to get to sit at a natural angle. I can use them for messy buns but that is it. Not worth the money. You are better off to check Insert Name Here Hair ponies for much more affordable and wearable pieces. Stay away!!!