PrettyLitterReviews of prettylitter.com

The litter didn't keep the smell contained like advertised. Which is the reason mostly why I purchased it. It's worse as far as others I've used. I could still see droppings and pee after using the shovel. Goes right thru the shovel. I understand the health benefit of the changing color. I bought it because u was told it keeps in scent. That's just not true.

UPDATE: July 20, 2025 Checked the spam folder. Not a single email from Pretty Litter, despite their claims otherwise. They had my phone number, address, email, and this review - yet no contact was made by them. Guess I should expect this by now. I’ll call a local vet and inquire if they want the bags - if they are indeed safe for cats. Once again, the customer is responsible for cleaning up after Pretty Litter. UPDATE: July 17, 2025 Pretty Litter responded to my review and asked for the reference number, which I promptly provided. They advised that someone would reach out to me - that never happened, which isn’t surprising given their customer service is atrocious, yet I’m still shocked at the utter lack of professionalism. I did receive a refund from them, and as a result, my bank closed their investigation into the fraudulent charge. I am left with 3 bags of litter that I do not want, but that I had offered to return should they be able to arrange a pick-up. Read above - they still have not responded to me. I’ll give them a few more days and then will dispose of the bags accordingly. So very disappointing. Save your money and save yourself from having to deal with their horrific customer service team. Their product isn’t worth the money and energy either. I don’t generally write reviews - even when the product and service is poor. In the case of Pretty Litter - something needs to be said because they are fraudulent and intentionally ignore and frustrate customers when we have a genuine issue with their product. First off - I signed up to try the product, noting the money back guarantee. I tried the litter - cats hated it and so did I. Terrible dust and tracking and silica dust shouldn’t be breathed in. Colour changing? Nope. Total gimmick. Tried to reach out through their “Contact Me” option on their website to share my experience, request a refund, and cancel my subscription. Did that twice a couple of days apart. No response. Eventually emailed them (from their website) and someone finally responded. I got confirmation that my subscription was cancelled, but Joan ignored that I requested a refund. Was charged for the next delivery and it was shipped - despite requesting it be cancelled a week prior and getting Joan’s confirmation it was cancelled and I would not be charged. Then got Kai. Kai refused to listen to the reasons for my request for a refund and instead gave me patronizing advice on how to set up a litter box and that tracking is normal (not what your commercials say, Kai). Eventually Kai refunded the initial order (under guarantee) but refused to refund the order that went out after I cancelled my subscription and then put the onus on me to remedy a situation they caused. I call it fraud - charging me after I request cancellation and after Joan confirmed cancellation. I contacted my credit card company on that one. Now comes Kyle. Oh lord. Kyle is probably the guy they call in when they want to double down on not admitting their error and who will do his best to defend their position, not admit guilt, responsibility, or wrongdoing and who is the most patronizing person in the company (at least that I’ve experienced). Where do we stand now? I am still awaiting my bank to respond and I have asked Kyle to escalate my concern to a manager and for him not to contact me anymore. All he does is make inflammatory and incorrect assertions. Ain’t nobody got time for that, Kyle. I suffer with chronic pain from multiple autoimmune disorders. This is the reason I have kitty litter delivered to my door (usually Boxie Cat via Amazon for the past 5 years). I am unable to lift and carry the boxes. This was communicated to good ol’ Kyle. Petty Litter’s solution? I need to haul two bags of litter to the FedEx location and drop it off. And this is offered to me as a “one time courtesy”. So, I should be grateful for the honour and generosity of Kyle from Pretty Litter? For providing me with the unique opportunity of fixing their mistakes. Make it make sense. All their agents need to attend customer service training. The product is sub par and doesnt keep the promises made, but the customer service is probably the worst thing about Pretty Litter. I will NEVER use their products. I will NEVER recommend their products. I WILL continue to share my experience freely and widely in the hopes that it deters others from experiencing the frustrations I’ve had. Buyer, BEWARE.

I never received last months order, for which I paid. I immediately contacted customer service because the delivery picture was not at my house. I have called customer service and was told I would get a replacement. That replacement never came either. I have emailed concerning this issue too, I was actually told to look around the neighborhood and ask neighbors if they have my delivery, not my job and not what I paid for! All I get is the same automated response that is of no help whatsoever. I loved the product, but not the customer service. My money has not been refunded either.

JULY 09/25…. UPDATE…… after reading my review customer service has emailed me and is sending me another bag of litter. Going to try again with their recommendations. Will post again after I give it another try. I used it for only 2 weeks and it needed to be changed (I have 1 cat) I have emailed customer service 3 times and to date they haven't answered me back. So much for their satisfaction guarantee. Would not recommend this product at all!

Tried pretty litter and I had high hopes honestly but I am very disappointed. Out of all their advertisement claims only one was true which is it being dust free. They claim that it’s non clumping and it definitely did clump. It is supposed to be odourless but it made the whole box smell worse than ever!!! And the tracking is also horrible I could find pieces everywhere in my house. They also claim that a bag should last 2 months!!(big one) i used half of it and by the end of two weeks it’s completely unusable and nasty. Also its sad that they say its risk free as you can get a refund but then policy says only for unopened ones. how am i supposed to see if i like it and not open the bag?? I wanted to post my review on the website but there’s no option for that so I assume their own reviews are mostly fake. Definitely not using this again.

Biggest piece of junk. Smell is really bad doesn't adsorb pee without making a really bad smell. Plus cost is a joke. Yes they still track litter all over the floor. Junk for price

2 reasons this product is no good is I bought 3 bags and 7 days later it was completely saturated and stunk up my whole apartment. The indicator is completely false. Before I bought this my kitty already has kidney disease and takes medication for it. The indicator reading gives normal reading which is a false reading.I definitely do not recommend this product.

My problem isn't with the litter but with the service. Most websites when you have a subscription will send you an email about a week ahead of time reminding you your order is going to be sent out in case you want to make any changes. My cat died two days ago and we have been preoccupied with his illness and preparing for his death. Today I get an email saying our litter is on the way. That is a waste of $50 because I don't need it anymore. Please start notifying people in advance when you are about to send out an order to prevent this situation from happening to other people.