PrettyLitterReviews of prettylitter.com

This product is way overpriced, and when I tried to use the discounts that they were sending me by email they kept canceling my order and then turning around and refunding it. When I reached out to them to inquire why, they said I violated their terms of service, which is ridiculous because I did no such thing and then they told me that they would no longer deliver to my address. This is horrible customer service! The litter gets in between my cats paws and gets all over the house and the odor control isn’t that great. Save your money and purchase something else.

My cat started peeing everywhere besides his litter box once I began using this product. The clumping litter doesn't clump it turns into a goo that has to be scraped out it smells awful. I almost ruined my automatic litter box from scraping the bottom of it. If you have a subscription they notify you once the product is shipped out that you're being charged. You get no advanced warning so if you don't need it you're beat because they don't help you or refund you. Their customer service representative literally told me the warehouse does whatever it wants hence 11 hours after I told them I didn't want the order they shipped it anyway just to not refund me. Then lied to get me off the phone. I now have 10 bags of this crap. Don't waste your money.

Update on previous review. The litter DID NOT arrive today. This makes it 6 days since the guaranteed 2 day delivery. The tracking link they sent me shows it is exactly where it was 3 days ago. This is the WORST company ever!!!! I did some research: you can buy it from chewy.com for $5.00 cheaper not including postage. And, you can buy it from Amazon for the same price with free postage if you have Amazon prime. Please do NOT ORDER FROM PRETTY LITTER IF YOU NEED YOUR LITTER IN A TIMELY MANNER…… PLEASE 🙏

Ordered it once and will likely never again. The entire side was blown out of mine just picking the back up was a shotgun blast of litter into my face. The litter tracks all through the house I regret every time I use it.

My subscription called for delivery every four weeks. My most recent delivery was ten days late, and the tracking information from FedEx indicated that it was not delivered and had been lost in transit. The first KatBox (customer service rep) told me to call back after a few more days. The second KatBox - Sammie - issued a refund, and I canceled my subscription. A subscription should be convenient and save time by eliminating the need to go to the store. Instead, I spent a few hours trying to check on the delivery; meanwhile, the cat litter box was pretty foul-smelling. I do not recommend their subscription, but the product is good.

I changed my delivery date in July, my shipments were coming every 3-4 weeks. When I changed my delivery date for the subscription in July I expected that the following delivery dates would also change. They did not and my checking account was overdrafted by the early shipment. Why wouldn't all.dates going forward chamge on a subscription if I changed the date. Besides that the litter gets everywhere, I have 1 cat and the litter still smells bad just different. If I ever see silica dust again in my life I might hang it up.......but the early shipment causing me a $30 over draft fee was what really made me cancel asap Update: lmaoooo why did yall even reply? Changed your reply? Yor company sucks that is all. Unless you are reaching out to send me $30 check don't bother!! I don't like the cat litter at all and it's expensive and is absolutely not worth the price. And you business model sucks

Horrible customer service. Was on chat for 45 minutes then he disappeared. Another 45 minutes on the phone and my issue is still not resolved. False advertising. Crappy service. All of this over a free litter box. You lost a customer with 4 cats.

I have used pretty litter for years, the original and then started using the clumping a couple of years ago. I have a subscription and get 8 bags at a time, delivered. My last delivery came and the litter was different. I contacted support and they were not helpful at all, they gave me every story in the book, essentially saying it was impossible that it was their problem, even with pictures, of the product and the boxes. They finally agreed that if I returned the 8 bags they would refund my money. I get it delivered because I am homebound, the boxes are never intact when they arrive. I have a great delivery guy that puts them in the garage for me so that I don’t have to move them too much. Yet pretty litter wanted me to box them all up and get them ready to send back. I gave up with them and just thought I would use the bags. It is terrible product, the cats hate it, pee outside the box. No odor control and it turns to cement when it gets wet(pee). I have pictures to post but don’t know how. I have cancelled my subscription and plan to switch litters. They will not respond to my requests for help