PrettyLitterReviews of prettylitter.com

Response from PrettyLitterDec 30, 2025

We’re so sorry to hear you're having duration and odor issues, Luke! Other pet parents who are new to PrettyLitter have found that maintaining the proper litter depth in the box or pan can play a role in preserving its advanced odor control and overall longevity. Of course, there could be other causes so we'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, we'd be happy to send you some tips and tricks as well as a complimentary bag to see if odor control improves over the next 30 days of use. Please send us an email at [email protected] and include “Trust Pilot Review” in the subject line. One of our product specialists will be standing by and ready to help. ❤️

Response from PrettyLitterDec 16, 2025

PrettyLitter is and has always been formulated with cat health and safety in mind. Our health-monitoring, color changing crystals are non-toxic, safe for pets, and household friendly, and we remain committed to providing a litter solution our fur babies and their faithful companions can trust. We are sensitive to your kitty’s wellness journey and have reached out to learn more about your experience and litter care routines. We hope there are no extenuating circumstances preventing us from reaching you directly. We look forward to connecting so that we can share relevant information about the safety and efficacy of our products.

Response from PrettyLitterDec 11, 2025

Our hearts truly go out to you. Losing a pet is incredibly hard, and we’re so sorry you’ve had trouble reaching us at a time when care and responsiveness matter most. We can’t find any messages without your account details, but we would love the chance to make this right for you immediately. We've asked for some more details from you so we can look into this. You're also welcome to call our Customer Care team at (800) 838-3381. We'll keep an eye out for your call, we are here for you.

Response from PrettyLitterNov 30, 2025

Thank you for sharing your experience with us. We're truly sorry for any holiday-shopping hiccups--those are never fun. You were absolutely eligible for our Black Friday BOGO as a first-time customer, but it looks like a different promotional offer snuck into your cart instead. Since discounts can't be stacked, we would've happily honored the better BOGO deal for you. At your request, your order was cancelled and refunded in full. We understand if this whole ordeal has impacted your decision to shop elsewhere or consider other litter solutions. We hope we'll have the chance to earn back your trust (and your kitty's happy tail flicks) in the future.

Response from PrettyLitterNov 26, 2025

Hi Bree. We appreciate your feedback as it helps us to improve. Of course, we wish you were as head over paws in love with PrettyLitter as our other cat parents! But we understand if this was not your experience and apologize if we fell short of expectations. Healthy cats and happy companions is what we hope for most of all – even if that means losing a furr-iend to another litter solution that better fits your needs and household. We’re always here if you have a change of heart (and we hope that you will!).

Response from PrettyLitterNov 22, 2025

Hey Norman! We appreciate your feedback and are bummed to hear the convenience of our subscription did not live up to it's promise for you. "Upcoming Order Reminders" are one of our pawsome features available inside your account dashboard preferences. We offer ship nudge options on both email and SMS for an extra level of delivery control we know our customers deserve. If you're still having any difficulties with your subscription status, please email our support team. We'll get you taken care of ASAP!

Response from PrettyLitterNov 10, 2025

We’re sorry this caught you off guard, Cindy. PrettyLitter orders placed online are subscription-based, which is confirmed during checkout. That said, we'd love to get this resolved for you. We’re happy to help pause, cancel, and review any charges you’re unsure about. Please reach out to our team directly using our Contact Us form on our website so we can resolve this as quickly as possible.

Response from PrettyLitterNov 4, 2025

Thanks for taking the time to share this experience with us, Marilyn. We're sorry for the trouble you ran into and we appreciate you flagging it so we can work to get it fixed. We’re glad you were ultimately able to get your order placed, and as a thank-you for your patience, we’ll include a little surprise for your kitty in your next shipment. If you ever run into anything else, we’re here to help. Thanks for being part of our PrettyLitter family ❤️