PrettyLitterReviews of prettylitter.com

Response from PrettyLitterJul 20, 2024

Dear Denise. We welcome the opportunity to learn more about your experience if you feel your litter wasn’t performing as expected. Your experience matters, and we’ll do our best to make it right! Please email us at [email protected] with your customer order number. We’ll pair you with a support specialist right away. We look forward to connecting with you!

Response from PrettyLitterJul 2, 2024

Dear Julie. We are sorry to hear your PrettyLitter site experience was not the cat’s meow. Please note PrettyLitter does not control the customer information imported by default through your use of 3rd party payment applications like Google or Apple Pay. We prioritize these applications early in the checkout experience so that a customer's shipping information can be reconfirmed or corrected before placing a first order in the event it is different. As a courtesy, our support team was happy to refund the original order placed to your Malibu address in error. Please allow 3-5 business days for the credit to appear on your card or statement. While we welcome all feedback when it's constructive, we’ve reviewed your support experience and determined it to be in line with our brand and service level expectations. We understand if this ordeal has influenced your decision to shop for other litter solutions, and we thank you for giving PrettyLitter a try.

Response from PrettyLitterJun 5, 2024

Hey Chris! We appreciate your feedback about the dust issues you are experiencing. PrettyLitter is designed to produce low dust on the initial pour of a fresh bag of litter. Our fine crystals feel purr-fect on your kitty’s paws, but they do break down over time and use into smaller and smaller pieces that may produce a fine “dust-like” powder if they are overused or stirred. Dust could be an indicator that the litter has reached the end of its monthly wear and tear. We’d love to learn more to ensure your product is performing as expected. Please send us an email at [email protected] and include “TrustPilot Review” in the subject line. One of our support team members will be standing by!

Response from PrettyLitterDec 22, 2023

We’re so sorry to hear you're having odor control issues, Charlotte. Other pet parents who are new to PrettyLitter have found that the depth of our health-monitoring litter in the box or pan may be a factor. We also have a lotus scented option that might offer an extra layer of odor protection! Of course, there could be other causes so we'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, please send us an email at [email protected] and include “TrustPilot Review” in the subject line. One of our product specialists will be standing by and ready to help.

Response from PrettyLitterJul 17, 2023

Hi Melissa. We appreciate you sharing your experience with us and are sorry to hear it was anything less than exceptional. Other pet parents who are new to PrettyLitter have found that the depth of our health-monitoring litter in the box or pan may be a factor in maintaining its advanced odor control. Saturation may also occur when the litter is at the end of its life cycle from over use or shared boxes, or if a kitty is prone to urinating more frequently than usual. We'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, please send us an email at [email protected] and include “TrustPilot Review” in the subject line. We’ll be standing by to help!

Response from PrettyLitterJun 28, 2023

Hi there, Vicki. Ugh, login issues are the worst! We hear you, and we apologize for any inconvenience you may be facing. PrettyLitter accounts should be quick and convenient for easy subscription management. If that’s not your experience, then we have some work to do! We’d like to get some information to better assist you - and we're having difficulty locating any previous support requests placed. It’s paws-ible your account may still be pending activation before your password can be confirmed. Please send us an email at [email protected] and include “TrustPilot” in the subject line. We’ll connect you with a technical support team member ASAP to troubleshoot. Speak soon!

Response from PrettyLitterApr 14, 2023

A senior support team member will be following up with you shortly, Barry. All recurring deliveries and charges from PrettyLitter will discontinue automatically from the date your subscription is cancelled. We'd like to learn more about your recent billing experience to see how we can better assist here. Speak soon!

Response from PrettyLitterApr 6, 2023

We hope your little one is doing okay, Janice. And please don’t let your enthusiasm fade just yet. We’re hopeful we can still turn your experience around with some helpful tips on product usage, acclimating new cats, and even eliminating litter tracking with our brand new Honeycomb Litter Mat. If you're still interested, send us an email at [email protected] and included “TrustPilot Review” in the subject. One of our specialists will be standing by and ready to help.