PrettyLitterReviews of prettylitter.com

Response from PrettyLitterFeb 9, 2026

Hi Rick. We're sorry to hear your PrettyLitter experience was less than paw-some. And we appreciate the feedback as it helps us improve. We're pretty good about responding quickly to our cat parents when there's a need or question, so if that wasn't your experience we'd love to learn more in case of any extenuating circumstances preventing us from reaching you directly. We're standing by in case you still need assistance. We understand if this has influenced your decision to shop elsewhere or consider other litter solutions. But we're always here if you or your kitty have a change of heart (and we hope you will!).

Response from PrettyLitterFeb 6, 2026

Thank you for sharing your experience, Kelly. We're truly sorry to hear about the frustration around your cancellation and unexpected charge—this is not the experience we want for anyone. We requested your contact information so we could help further, but we haven't heard back yet. We'd love the chance to connect, make this right, and share a few tips that can help prevent odor and saturation if you're open to giving PrettyLitter another try.

Response from PrettyLitterJan 26, 2026

We appreciate you sharing your experience with us, Carl! We're sad to hear this was your experience—saturation may occur when the litter is at the end of its life cycle, if your cat urinates more frequently, or two or more kitties frequent the same box. When urine pools at the bottom of the pan creating a slushy consistency in the litter, it’s usually an indication that it’s time to change your litter or increase your litter quantity. We'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, please send us an email at [email protected] and include “TrustPilot Review” in the subject line. We’ll be standing by to help!

Response from PrettyLitterJan 14, 2026

We're truly sorry to hear about your boy and how difficult this has been for you. We know how hard it is to see a pet not feeling well ❤️‍🩹. PrettyLitter is designed to be pet safe and household friendly and is used by many households without issue, but we also understand that individual sensitivities can vary. We've reached out to request additional information so our team can better understand what may have occurred and see how we can support you. Your cat's wellbeing is very important to us, and we appreciate you taking the time to share your experience.

Response from PrettyLitterJan 13, 2026

Hi Jennifer. We appreciate you sharing your experience with us. Saturation may occur when the litter is at the end of its life cycle. If your cat urinates more frequently, or two or more kitties frequent the same box, urine can pool at the bottom of the pan more quickly creating a slushy consistency in the litter (this can also affect odor control). It’s usually an indication that it’s time to change your litter or increase your litter quantity. We'd like to learn more about your usage and experience to better assist you. If you need tips to ensure your litter box stays clean and fresh please send us an email at [email protected] and include “TrustPilot Review” in the subject line. We’ll be standing by to help! 🐾

Response from PrettyLitterJan 9, 2026

We’re so sorry to hear you're having odor issues, Greg. Other pet parents who are new to PrettyLitter have found that maintaining the proper litter depth in the box or pan can play a role in preserving its advanced odor control, cleanliness and overall longevity. Of course, there could be other causes so we'd like to learn more about your usage and experience to better assist you. If you’re still interested in giving PrettyLitter a try, please send us an email at [email protected] and include “TrustPilot” in the subject line. One of our product specialists will be standing by and ready to help.

Response from PrettyLitterDec 31, 2025

Happy New Year, Elsbeth. Thank you for sharing more information with us. We can confirm your subscription was successfully cancelled from your customer portal. You are no longer scheduled for recuring deliveries or charges moving forward. We’re bummed to hear that your experience wasn’t the purr-fect fit with PrettyLitter. We recognize how value can impact every household differently, and we understand your decision to consider other litter solutions that meet your kitty’s needs and budget. We appreciate you giving us a try and taking the time to share your experience with our community. Enjoy the day!

Response from PrettyLitterDec 31, 2025

We’re so sorry to hear about the recent odor issues, Emily! We know how frustrating that can be. Some pet parents have found that maintaining the proper litter depth in the box can make a big difference in overall odor control—but there can definitely be other factors involved as well. We'd like to learn more about your usage and experience to better assist you. We'd also like to collect some information on the bag you received for quality monitoring purposes. If you’re open to giving PrettyLitter another try, we’d be more than happy to send you a complimentary bag to see if odor control improves over the next 30 days. Just email us at [email protected] with “Trust Pilot Review” in the subject line, and one of our product specialists will be happy to help.