PrettyLitterReviews of prettylitter.com

Response from PrettyLitterMay 25, 2025

Thank you for sharing your experience, Deborah! We’re so sorry for the delivery trouble, we understand how frustrating it can be when things go awry—especially when other deliveries arrive without issue, so we're glad our customer support team was able to get a refund processed quickly. ❤️ If you have any lingering questions or need support in the future, please don’t hesitate to reach out to us at [email protected]. We’re always here for you and your kitties. 🐈

Response from PrettyLitterMay 8, 2025

We appreciate the feedback, Susan. Please don’t let your enthusiasm fade just yet! We’re hopeful we can still turn your experience around with some helpful tips on product usage and acclimating new cats. Send us an email at [email protected] and include “TrustPilot Review” in the subject line. We’ll pair you with one of our product specialists who can help make PrettyLitter the right litter solution for your little ones.

Response from PrettyLitterApr 16, 2025

Hi Tina. We’re so sorry for the inconvenience! Our goal is to ensure PrettyLitter account access is quick and convenient for easy subscription management, so if that wasn’t your experience, we definitely have some work to do. We really appreciate your feedback, and we’re glad to hear our chat team was ultimately able to help with your subscription. If there’s anything else you need, we’re always standing by and happy to help. ✨

Response from PrettyLitterDec 16, 2024

Valoramos tus comentarios, Berenice. Te escuchamos completamente y estamos de acuerdo: las entregas siempre deben ser puntuales y confiables tanto para ti como para tus gatitos. Estamos analizando tu experiencia reciente con pedidos para ayudarte a solucionar cualquier retraso o contratiempo imprevisto que haya ocurrido una vez que tu pedido fue recibido en nuestro almacén. Parece que uno de los miembros de nuestro equipo de soporte te está ayudando actualmente y se pondrá en contacto contigo tan pronto como sepamos más. ¡Sigue atento!

Response from PrettyLitterNov 11, 2024

Thanks for getting in touch, Cathryn. If you've experienced any delay with our reply or challenges connecting with us, we apologize. We are here, waiting, and ready to assist! We’re having a little difficulty locating a support ticket or request prior to this message. We'd like to confirm your customer information first so we can better prioritize you with one of our senior team members who can help. Please forward a copy of your most recent message to our support team at [email protected] and include "TrustPilot Review" in the subject line. We look forward to hearing from you soon!

Response from PrettyLitterNov 11, 2024

Hi Denise. We're sad to learn your recent delivery did not provide the reliability you’re looking for. 90% of orders are processed within one business day, and deliver in less than a week's time. We understand our cat parents rely on timely shipments for their fur friends, so we'd love to learn more about your experience to see if there was something unusual about this particular delivery we can help avoid in the future. Email us at [email protected] to connect with a member of our support team. Thanks, and speak soon!

Response from PrettyLitterAug 16, 2024

Hi Jes. We appreciate your feedback very much. Each 6lb bag of our Non-clumping PrettyLitter formula is intended to last one month for a single medium sized cat using an average sized litter box. It also requires that your litter box maintain a minimum litter depth of at least 2 inches. For multi-cat households, one bag of litter should be used per cat. Two bags of litter per litter box is highly recommended if two cats are sharing a single litter box, or if one litter box is frequently shared more than another. This in mind, we know cost impacts every household differently. We would love to learn more about your needs and see if we can offer any additional savings opportunities if you believe PrettyLitter might still be a good fit for your needs. Please send us an email at [email protected]. One of our support team members will be standing by!

Response from PrettyLitterAug 9, 2024

We really appreciate your feedback, Cynthia. We understand cost impacts every household differently, and we never want it to come between you and your kitty’s wellness. While PrettyLitter pricing helps us maintain the product performance our cat moms and dads have come to rely on, creating convenience and access to our health-monitoring litter is always our mission and focus. Please email us at [email protected] if you are still interested in giving PrettyLitter a try. We’re sensitive to your needs, and we would be happy to see how we can help.