PrettyLitterReviews of prettylitter.com

I tried Pretty Litter for a fussy cat that stopped using clay litter and used the closet instead. It was expensive but i bought it, loved it and so did my cat! I had bought it at Walmart, but went to the Pretty Litter website to reorder because it "was cheaper". When the bag arrived, it was only 6 lbs - not the 8 lb bag at Walmart. I had it on autoship, got 2 more bags until i saw a similar crystal health management litter at Walmart for $17.97 for an 8 lb bag instead of $24 for a 6 lb bag from the Pretty Littrr website! I spent nearly 2 hours on their website chat box asking why they shipped a 6# bag instead of 8#. Reply came that the retail stores wanted it, but 6 # is more than enough for a 1 month supply. I did the calculations for price per pound for Walmart 8# bag vs Pretty Litter's direct ship 6# bag and the new option at Walmart for $17.97 for 8# bag which was cheapest by far. The agent offered a discount and no handling fee, but it was still more money, and they would not price match. So i canceled my subscription - 3 different questions popped up asking if i really wanted to cancel and i said yes each time. Then a 20% discount off my next 3 orders was offered if i would stay with the program, so i said yes. The price looked great. Until the screen refreshed and added the $1.98 hzndling fee back in! So i asked the agent what happened to my order with no handling fee? She replied that was on 1 bag only, but since i was ordering 3 shipments @20% discount, that fee would now apply again. So i canceled the total order & autoship. I will buy the new competing one at Walmart or Chewy for $17.96/8 lb bag over their retail price of $27 for 8 lb bag of Pretty Litter. The Pretty is great, but now there are many options. The deceptive marketing practices of Pretty Litter corporate and substituting a 6 lb bag in place of 8 lb bag without disclosing this or specifying the weight on the order page should be illegal in my book of transparent marketing. BUYER BEWARE - you will pay $4.00/lb if ordering through their website ($24.00 for 6 lb bag) but only $3.43/lb at Walmart ($27.98) for Pretty Litter and at Chewy it's $26.99 ($3.29/lb). They offered to ship "2 bags every 8 weeks, giving me a total of 12 lbs, and waive the $1.99 handling fee. ". That was even a deceptive way of presenting - she neglected to mention the total would be $44 - $3.66/lb. !! Still higher than Walmart, Chewy, Target, etc. That's when i told her to cancel the order and she offered "20% off my next 3 orders to help lower the cost." I had already gotten that offer through the online cancellation, but when the screen refreshed, she had added in the $1.99/ handling fee. So that increased the price per bag by $2... No reason to buy direct from Pretty Litter and pay more when you can get it on autoship from Walmart, Chewy, etc. and save money, or try the new one i found at Walmart and Chewy also carries it online. I'm not naming the competitor, but it's right on the same shelf

I like pretty litter. I love the convenience of being shipped. I love that it’s lightweight. The only thing that I really don’t care for it only lasts three weeks. It doesn’t last four weeks like it says that it’s supposed to. And I do clean her litter pan like it’s supposed to be, but it’s still only lasts three weeks.

I love the litter, but it tracks so bad.

I started getting this about 5+ years ago due to one of my grandcats having urinary issues. While they've been fine for years, I still get it and am glad, as my new furbaby was found to have a slightly alkaline pH, as seen by the change in color and vet checkup. It does great with eliminating the poop smell, but not the urine smell. I wish I didn't need to keep an air purifier and air wick plug in right next to it. And even then, I can often still smell the urine terribly for hours afterwards. Since it doesn't clump, the urine just sits in the silica and can't really be removed easily from the litter box. So it just gets mixed around the box. Also, it's mostly dust-free, but not 99%. I still have to dodge the air when dumping it in or mixing it. Overall, it's a decent product, but expensive compared to others that do the same thing.

Product works as advertised. Don’t waste your time referring anyone. I signed up for the automatic purchase and delivery. Then, immediately sent an email explaining my daughter sent me a referral link, but I couldn’t get it to work. I asked the company send her a free bag of litter for the referral, as advertised, and let the company know her name and address. I received an email directing me to do this that and the other to pursue my request, very unsatisfactory customer service.

I fell 4 their promo and signed up for auto ship... Little did I know they had small print that no 1 reads... the company added 2 bags not 1 bag of litter to my cart within 1 mo! And 1 bag of litter lasts 1 month!...? Double the money they withdrew from my account without my permission! And shipped the order, despite the fact that I tried to cxl after their notice & within less than 8 & 1/2 hrs. 1 suggestion pls send out the ship notice @ least a few days ahead instead of notifying customer passed midnight & telling them that the item will ship within 24 hrs. I appreciate the fast reply, thank u for the refund 🙏

The litter does cut down on odors much too expensive for four cats. Didn’t last as long as was advertised . Tracked everywhere and was extremely crunchy underfoot. Hard to wash out of pan.

Not sure how this is called cat litter. Definitely the worst I've used. I did get a refund despite having to jump through hoops on their website instead of customer service doing it. As expensive as it is, you'd do better getting fresh step and save the money for a vet checkup.