Biviano C.
I was double billed and sent two…
I was double billed and sent two shipments. It’s been a week now (June 8) and the company still has not replied. I’ve sent them a second email. Still waiting. I canceled my subscription due to poor customer service and also learning how long it took to get other customers issues resolved. Some with the same problem I have. I had one subscription and was double charged and sent 6 bags. All I want is a refund for the unauthorized charge to my bank account and to be able to ship back the extra bags in their original unopened packaging. The boxes also arrived in poor condition with both of them almost falling apart as I was bringing them into the house after they were delivered
Response from PrettyLitterJun 9, 2026
Thank you for sharing your experience, Biviano. We’re really sorry for the frustration this caused, especially around the duplicate shipment, unexpected charge, and the condition your delivery arrived in. It looks like there were two active subscriptions on the account, and while you were able to cancel one, the second remained active and generated an additional order. We also understand your concern about not receiving a response from our support team— at this time, we weren’t able to locate recent correspondence tied to your account, and we’re sorry if your outreach didn’t reach us. Our Customer Care team has since worked with you to help get this resolved, and we appreciate the opportunity to make things right. If anything still needs attention, please don’t hesitate to reach back out.