PrettyLitterReviews of prettylitter.com

I started using pretty litter around a year ago. One of my cats is very finicky about his box and we decided to try out PL and it did get him to stop urinating on the floor 98% of the time. That being said my other cat has developed some pretty severe lung irritation recently. We have 0 candles or plug ins in our home as I’m prone to migraines myself and we clean the box and our home regularly. PL prides itself on being “dust free” well let me tell your that is 110% bs. My husband and I both find ourselves putting our shirt over our nose to avoid the dust when doing litter changes and regular cleaning. I didn’t really think about how irritating it must be to them if I’m that bothered by it and I don’t have to stand or dig around in it multiple times a day. Long story short I’m pretty sure this litter may not be the right one for every cat and if you have sensitivity to dust and smell I’d stay away.

Ended up with lots of litter. Contacted them and found out there was duplicate order. I asked to cancel as I have enough for a year. Was told by "Edil" in support I had recently renewed for a year. Asked for proof but they cannot provide. Scam ? Fraud ?

Terrible product and customer experience. Everything about their product benefits are false advertising. Claim-Odorless/Scemntless: Thia litter smells horrendous, urine takes on a whole new mushy form and the smell of the litter once the urine is stirred around, which is what they instruct you to do, is atrocious, the litter is supposed to last for 30 days, if you scoop and stir daily, but immediately after one days use, the litter smell will fill your house. Claim-change your litter less and save money: that’s comical, there’s no way this litter last 30 days and even if it does it’s not worth the money that you’ll spend having to risk your health and your cats health with the amount of dust and particles it eliminates ones it’s agitated. My cat has upper respiratory sneezing since I introduced this litter and my son has also had a reaction to it. The dust and particles also get stuck on cats hair and paws and tracked all over the house. Claim-risk free 30 day trial- after the first week of using this I knew it wasn’t for me. I immediately contacted pretty litter to let them know that I wasn’t satisfied with the litter. We troubleshooted and I was doing all of the correct things. They tried to switch my subscription to another product which I refused and then asked about their money back guarantee. They have since completely avoided the question and did nothing to refund me. Everything this company is advertising is false and I see a law suit I’m their future. Very disappointed-do not fall for their pretty website/FB page or Instagram account-and definitely don’t fall for their pretty litter claims!

I cannot get these people to stop charging me!!!! I have been charged every month twice. I am having to go through my bank, and I will probably have to get my credit card canceled in order to get this to stop. When I login to the site, I can confirm I have no active subscription, yet I keep getting charged!!!! So annoying and time-consuming. File a formal complaint w/ the BBB of California where Pretty Litter is located.

It’s a gimmick. Don’t fall for it.

If I could leave 0 stars I would. Pretty Litter caused my cat to develop a UTI/bladder inflammation as confirmed by my vet and resulted in $1k of vet bills. They curate their reviews on their website and block public reviews on their facebook and even if you have an account from them. The entire gimmick of the litter also was confirmed to not work when I could see blood in my cat's urine but their litter did not change colour. They use a subscription service they claim you can cancel at any time but their website blocks you from doing so and forces you to email them and be stuck waiting on a response while they continue to charge you. Found a number of others who had to try to cancel 4-5+ times with no success as they hold your financial information hostage. The only way out is to cancel your card. Finally got them to cancel after going public on social media with my account of the damages their litter cost and then being charged again without my consent. They claimed they would refund me "on a one time exception" and said they wanted the vet on their payroll to assess my cat instead of her own vet. As if a vet on your own payroll will be unbiased. They did not refund me and have, as confirmed by my bank, charged me yet again! I have not received a response from pretty litter as they claim I just need to "wait 3-5 days" and are not acknowledging the double charge.

Constant spam emails, we don’t have cats!!! Wth? We keep blocking them and they keep changing email addresses. Do NOT buy from this company!

By far the worst litter I've ever gotten. The smell is awful and doesn't last as long as they claim. The company denied my request to return the product for a refund after I signed up for a subscription. There is nothing more frustrating than not being able to return an unsatisfactory product. $70 for a 3 month supply of crap is unheard of. And as an FYI - Target offers it at a lower price.