PrettyLitterReviews of prettylitter.com

I have been with PrettyLitter for about 2 years. During that time their product quality has decreased. I have 2 cats and used 2 bags a month… until the last 6 months. I attempted many times to manage my subscriptions through the myAccount page - which has never worked for me. Customer support has “activated” my account numerous times in an attempt to allow me to manage my subscriptions online… this has never worked. I have run out of patience - and spending up to $150 a month for litter that doesn’t seem to be working anymore isn’t fiscally smart. I have given this company multiple chances and I can no longer continue to support them. Update: Pretty Litter has contacted me three times, including the reply below, since I’ve asked to close my account and have submitted this review. Although I appreciate the customer support people, their online myAccount functionality remains a huge issue and must be fixed.

I have had cats since I was a child. All are rescues. None of the three cats would use the Pretty Litter. I added a little of their regular litter, even a little waste..no good. I had ordered three bags, so two were stored still in the box, in the kitchen closet. There was a bad aroma in the living room which we tracked down to the Pretty Litter in the closet. I lifted one of the flaps on the box. took a whiff and almost passed out. What on earth do you put in that stuff?! I was ill the rest of the day. Nausea and heart palpitations, considered going to the ER. Pretty Litter is out of my house never to return.

I'm sure this will get deleted as you wouldn't want a negative review on your website but maybe someone will see it! Here is what I wrote in the explanation of WHY I CANCELLED!!! I'm so tired of typing in explanations about why pretty litter sucks! Once again..... I received notification of a payment failure. I went online to change or update my payment information and could not see any information about my account. I could not update payment information or addresses or subscription! I was so pissed I wanted to cancel! The "cancel anytime" was a lie! (Illegal by the way!) I emailed. I messaged. To no avail. It was a Saturday night. Monday morning and I get flooded with irrelevant emails robotically responding to me but none answer the questions or concerns. Not one! I went to chat and NAJ was able to gain me limited access to my account. I tried again to CANCEL (cause I'm sooooo over your crap!) And I'm stuck in a loop where I can click the buttons to cancel and enter the reasons(like I'm doing again now) but after cancelling it simply routes back to the same basic and limited account information with no confirmation of cancellation!!!! Once again I have to go back to chat and once again NAJ is the only one who can CANCEL for me. Even then he has to tell me it will be a day before I get an email confirmation. He tried all the offers to keep me and as I told him it is not him it is the service and in a way the product. Every product has pros and cons but the cons become a much larger focus when the promises and expectations of customer services are not upheld.

Pretty litter sucks it doesn't tell you when your cat sick and doesn't trap oders

Impossible to cancel. I have contacted Pretty litter over months to gain access to my account to cancel. Their website won't send you a password reset email. And customer service won't help you. I have emailed several times to cancel my account and delete my credit card info but they keep pointing me back to the site to sign in, and then when I tell them I can't they ghost, and won't help. Right now I'll be stuck with 3 bags quarterly for a whopping 150$ charge because they won't actually help me, despite communicating via "customer service" Big scam, super unimpressed. Just don't do it.

I bought ONE bag as a one-time purchase to try the litter. Instead they signed me up for a subscription that I didn't ask for and I am being charged for kitty litter that I didn't order. NOTHING annoys me more than this sneaky selling tactic bs. If your product is good enough you should be able to make profits without hooking people into purchases that they didn't agree to or ask for.

I was fully aware that this was a subscription service. But what I was NOT prepared for was to have to beg and plead to cancel. Canceling is not something you can do through your account, you have to contact them by email. I am on my fourth contact attempt and am getting nowhere. I just get a response from a different person each time inviting me to skip a month, discount a month, or whatever else rather than cancel - despite my continued insistence that cancelation is what I am after. Do not sign up for this service unless you have hours of your life to throw away on canceling if or when you decide that this is not the product for you.

I agreed to a 90 day supply of litter and then asked if I wanted to try their food which cost $15 a bag on sale. I told them thru text 14 days later that I was not happy with the litter or food.. after paying $83 right up front, I got charged another $30 less then a month later and then another $30 less than 30 days after that. I communicated that I did not like OR want more of anything thru the texts they were sending me... yet they ignored it all... I called them to return probably 40 days later right after I saw the bill from my credit card company and they said I could NOT return anything.. had to keep and pay... I tried to speak to a live person after that but to no avail.. they only want you to text and then double talk!!! I thought I agreed to a 90 day supply but they started billing me again less than 30 days later. I FEEL LIKE THE COMPANY IS A SKAMMER.. NEVER LIKED IT AND HORRIBLE TO DEAL WITH THEM. I realize that they sent a response but I stand by my claim... they charged me for the food again in less than 30 days.. thus why I kept getting 2 $30 charges within the month and a half... I thought I was just getting the one bag for $15 and then could decide if I want more after the 90 days.. it is a gimic and they charge you right away before you even get a chance to see if your cats like it... I did not care for the litter either... worse than others like slide and tidy cat and yet MUCH more money.