Reinike
Update - I ordered the 1+1 during their "Closing…
Update! After posting the experience, the team reached out and resolved the issue. The product does work, even for a fair skinned girl like myself. I tan much faster and don't burn as easily. So happy to receive more of the nasal spray. I ordered the 1+1 during their "Closing sale" but only received 1 bottle in my package. Have emailed them multiple times now, only got 1 response. Nothing after and also no solution. Nobody seems to feel the need to pick this up, and from what I read in the other reviews, I am not the only one with the same issue. Very disappointed at the way I am being treated. This is not a cheap product so I am truly hoping for a solution.
Response from Prestige TansMar 20, 2025
Hi Reinike, We're truly sorry for the issue with your order and any frustration it caused. We want to make this right for you. We’ve now processed and shipped 2x Prestige Tans Nasal Sprays to you, and you’ll receive tracking details shortly. Additionally, as an apology for the inconvenience, we’re providing you with a lifetime 30% discount—this discount has been sent via email to your inbox. For some reason, we couldn’t locate a response from when we initially reached out to check for any concerns, but please know that we take these matters seriously and appreciate your patience. If there’s anything else we can do, don’t hesitate to reach out. Best, Prestige Tans Support