PrepaidgiftbalanceReviews of prepaidgiftbalance.com

This is the third time I received a new gift card with the balance already depleted. This company is a total fraud. I called and they want to collect all of your personal information for their “report”. No thanks. I asked if I called US Banks fraud department could they resolve this issue. She gave some long drawn out reason why they cannot do it. So I looked closer at the fine print. It actually says “US Bank National Association”. Sounds pretty made up to me. Why are retailers even selling these to consumers? Thanks for stealing $200 from me over the last year. I am no longer allowing gift card use at our company. Terrible.

We only used 15$ of 200$ gift now that card is not working, we called customer service they asked to fax documents we we did for literally 12 times they keep saying the documents are not clear then they asked me mail the documents which we did but now they are saying they didn’t receive it even we have a tracking info that someone signed to pick it up. They keep giving new reasons. Waste of our time , money and energy

Total fraud!! I paid for a gift card. And it's telling me, that I don't have a balance!!

Got hung up on three times. Customer service representatives were extremely rude and gave me no help or answers. Lost $100 through them, so that’s awesome. Especially right before Christmas.

Tried to go online and also called the number on the card, and it tells me the card number isnt valid. It has $100 on it, was a gift. So they took my money and no card with this number in their database.

To be completely honest i received it through my email as part of a settlement. I used the money to pay for this years 2024 halloween costume. I made to separate purchases one at walmart which i pick up today. With confirmed receipt of payment. The other through Amazon also with receipt of payment and confirmed delivery date from seller. I will say that the process to use it could be simplified. Its almost as if they make it difficult to never have to pay it out because it goes unclaimed. But it does/did work for me.

I was given 2 gift cards from prepaidgiftbalance as a birthday gift. One with a $100 balance and the other with $25. What a scam. It is impossible to register either of them online or on the phone.

I thought I lost my card, so I reported it missing a few days ago. Thankfully I registered the card! The associate on the phone told me I would need to fax them proof of my ID along with a note saying I did not possess the physical card in order to receive another card. On top of that, you have to pay $5.95 to get a replacement. When I later found the found stuck to the back of a book in my bag, I tried to use it but found that the card had been deactivated. When I called back, the first associate demanded the entire number on the back of the barcode which is ludicrous because you can never trust call center people. When I tried to login online without luck, I called back and the second person only asked for the last 8 digits. So even though I found it the same day and attempted to use it, I still had to end up paying them money to replace the card because their system cannot reinstate a deactivated card. They probably still operate on Windows 95 in this office from the sounds of it. You'd think $6 might get you expedited shipping, but I will receive the card, minus the replacement funds, in 7-14 days. I was given a mailing address to deliver my complaint as well, figured I would start here first. I will be telling my employer not to utilize their services again because this certainly was anything but a gift.