PrepaidgiftbalanceReviews of prepaidgiftbalance.com

Received this card in APRIL 2022 $100 I attempted to use in in June and it was not accepted. I went to the prepaidgiftbalance webpage and registered the card, etc only to find out it had a balance of $10.00 ?? It was "apparently used" for 2 back to back purchases on the same date at the same location in Jan 2022??? I dont live anywhere near where the purchases were made nor was the card in my possession at that time. I talked to CS for over 30 minutes and they said they would investigate but it would take 90 days and wanted a copy of my DL. I am not comfortable sending them personal identity documents. I think this is a scam and fraud manipulated by the company or someone inside. I would like to tell the good friend who gave me this gift but then she will be out the money and will likely give me another gift and I dont want her to spend more. I will never give or buy a prepaid card again

Do not conduct business with this service provider under any circumstances. Purchased a Visa debit gift on the 26th from a local grocer in the amount of 500 dollars cash. Checkout procedure was consistent with every other similar transaction and I possess the receipt and card activation confirmation slip per usual. Upon attempted use, the card was declined and also unsuccessful logging in to their host website/interface for balance checks, PIN changes, and other functions/information. Same story for the toll-free number. Multiple hours on hold and several times hung up on for no reason, finally spoke with CS associate who informed that it would need to be referred to another un-named, and unidentified person via their proprietary channels because the card "just wont register for no reasons". She ended our dialogue with citing a minimum expectation of five business days before she could consult with this aforementioned co-worker. That was just to hear back from them! That is just unacceptable and especially seeing as there would be an additional waiting period after they spoke with me about the presumed solutions!!!!

I needed the funds on this card and the customer service agent disabled the card. She reissued one, but I have to wait for it to come in the mail. I never needed a replacement. I needed an agent who spoke English efficiently to help me. Now I'm having issues because of someone's ineptitude.

Received as a gift. I had my balance frozen because fraud was detected on the card. They asked to provide the following information which could only be sent over fax or mail: Front and back of the card, my DL, and the receipt. That's where the problem exists. It was a gift, I don't have the receipt and even if it was provided, I would have long thrown it away. They refuse to "investigate" without the receipt. I asked to speak with a manager and the request was denied saying that I would get the same answer from them. What a crock! The only fraud that's being committed is by this company. Holding the remaining balance (not a small amount) and refusing to help without the receipt.