Willie P.
Very unhappy/ but happy I got the package
I was told that my part for my truck would be shipped the day I paid for it and i would get a email with tracking information than Lisa say they have to do a test on the part Friday and ups picks it up and I would get email cause Friday only day test steering wheel column still no email so here we are now 8hrs from Monday no email no conformation not but yall have payment not good business ........UPDATE............. but I have gotten my package I THANK YOU ALL FOR THE PART AN HELP UNTIL NEXT TIME TALK TO YOU LATER
Response from Premium Used Auto PartsApr 5, 2025
Hi Willie, Thank you for updating your review! We sincerely apologize for the initial delays and communication gaps regarding your 1992 Ford F-150 Steering Column. As part of our quality process, Lisa ensured the steering column passed rigorous testing before shipment, which unfortunately delayed your tracking updates. While we regret the frustration this caused, we’re thrilled the part arrived safely and met your expectations. Serving Hope, AR, with reliable service is our priority, and we appreciate your patience as we resolved this. Need future assistance? Call 800-606-1107—we’ll ensure a smoother experience next time. Thanks for giving us the chance to make it right!