Premium Seats USAReviews of premiumseatsusa.com

The experience was smooth!! No issues with receiving what I paid for. No issues with reservations. Only issue, after I bought my tickets I received my confirmation, then nothing for almost a month.

The seats were quite good, better than what other sites were offering for more $$$. The restaurant that was included, Pazzo, was excellent and the dining credit was generous. Customer service was always helpful. However I would have liked to have gotten my included swag by two weeks after the concert and still waiting.

I bought a expensive package for MJ The Musical that was to have included premium orchestra seats. To my surprise, my seats were 2 rows from the very back of the theatre. I would not trust this company to fulfill a promise of premium seating for any event in the future

This was the first time I used Premium Seats and I was nervous about timely delivery of my tickets and other package items. I was very happy that everything was delivered, as promised. Their customer service was also very responsive to my questions.

Ordered the Diamond VIP package thinking it would provide the best possible seats plus merchandise, etc. We got seats way back in orchestra. My brother in law got great seats ahead of us for less than half the price. We never got any merchandise, just the disappointing tickets. Anyone other than these folks would be your best bet.

Everything was perfect

Reliable site. Easy to get the tickets I wanted.

LOOKS LIKE DECEPTIVE ADVERTISING IS USED BY THIS COMPANY!!!!! Bought 2 VIP tickets for Joe Bonamassa Aug 6th at Red Rocks Ampitheater for more than $3,000.00. after reading the following: "Looking for more than just tickets? We carry a variety of VIP entertainment packages that include pre-event hospitality such as a private upscale dinner or tailgate party, first class limousine service, deluxe hotel accommodations, VIP parking, celebrity autograph and meet and greet sessions, gift items and more. Now, a customer assumes that the above mentioned items are included in these very expensive VIP PACKAGES! THEY ARE NOT!!!!! I believed these items were included, however, when you proceed to pay for the VIP PACKAGE a small print message pops up like the one we received below: "Deluxe Hotel Package Includes Reserved Lower Level ticket in the first 25 rows(orders of three or more may be split) Two nights at a 4-star hotel in Denver(check in a day before event, check out a day after event) City Pass voucher allowing admission to multiple top area attractions of your choosing(one per person) Private pre show hospitality featuring food and drinks in Denver, Specially designed tour merchandise, Detailed Itinerary"… I complained and received the following answer: Shane Hagerty (Premium Seats USA) Aug 7, 2023, 13:57 EDT Hi Thomas, I want to begin by extending my sincerest apologies for any disappointment you have experienced with the package you purchased. I understand that the absence of backstage access and your seating location is disappointing but backstage access was not included in this package. Just to recap, the package you purchased was listed as: Deluxe Hotel Package Includes Reserved Lower Level ticket in the first 25 rows(orders of three or more may be split) Two nights at a 4-star hotel in Denver(check in a day before event, check out a day after event) City Pass voucher allowing admission to multiple top area attractions of your choosing(one per person) Private pre show hospitality featuring food and drinks in Denver, Specially designed tour merchandise, Detailed Itinerary… Whenever shopping for tickets or packages you will get a lot of options! That's the good news. That way you, and all ticket buyers, have a variety of options and pricing to enjoy live events. When ever ordering a package, everything included will always be included in the package notes/description provided prior to purchase. Backstage access is not included with every package; much like not all hotel rooms will have a water view. You have to look at the description of the package to confirm. This package was listed at $1,326 per ticket. This value was determined by the market value of the ticket at the time of purchase as well as the value of the additional benefits such as the hotel, pre-show hospitality, city pass and merchandise (will be shipping via UPS tracking 1Z4E21441321632996) that culminated as the Deluxe Hotel Package. The price you paid was this plus any fees that may have been charged by SeatGeek where this was purchased. I apologize once again for any misunderstandings with what was included in this package. We certainly did not mean for this listing to be misleading in any way at all. If backstage access was part of this package, this would have been included in the description above prior to purchase on SeatGeek and throughout the checkout process. I hope you were still able to have an amazing time at the show and in Denver. External Reference # lqpeukxlp8g Internal Reference # 360353 Your friend in the ticket biz, Shane Hagerty Premium Seats USA 2598 E Sunrise Blvd #2104 Fort Lauderdale, FL 33304 DONT PAY FOR ANY VIP TICKETS UNLESS YOU CONTACT THE OFFICE FIRST TO VERIFY THAT THE ITEMS YOU WANT FROM THE EXPERIENCE ARE ACTUALLY INCLUDED!