Premium SaunasReviews of premiumsaunas.com

Customer service was great until my sauna arrived…had a few banged up/dented pieces arrive with my sauna but have been unable to get a response or reply from Premium Saunas. The order process was good and they were very candid about the long lead time. I actually received my sauna a month early! Assembly was pretty straight forward…manual and a YouTube video got it done. Again, only issue I had was some damaged pieces that had gone without reply or acknowledgment. I had no choice but to use the damaged pieces but the sauna is operational with some eye-sores! UPDATE: Juan from Premium Saunas reached out to me with vigilance and positivity. He has provided AWESOME customer service. Any company would be grateful to have Juan lead their CS team! If you need anything from Premium Saunas…ask for Juan!!!!!

We looked at a lot of saunas and wanted want that has two benches, infrared and red light and traditional steam. They completely delivered! The entire process went smoothly and we couldn't be happier!

Great sauna easy to assemble nicer then expected. Use it often arrived as expected good experience

Great price, great service and quick delivery. Everything happened exactly as it should, the hot tub we ordered is great quality. One part broke during delivery and a replacement was sent within 3 days.

Great communication, and shipped out on time. Thank you

Juan - the sales representative was great! He made the process seamless, answered all my questions and responded to my emails in a timely manner. Great experience!

The customer service team was amazing from start to finish. From my questions pre purchase to my installation questions. They made it easy. Plus they helped coordinate shipping to PR which is sometimes a little frustrating.

Very good experience