Meghan W.
Really wonderful customer service
Really wonderful customer service, excellent packing of my stove so arrived in perfect condition, FAST delivery. But honestly the company responsiveness to my every question was top notch!!

At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Meghan W.
Really wonderful customer service, excellent packing of my stove so arrived in perfect condition, FAST delivery. But honestly the company responsiveness to my every question was top notch!!
Teri N.
The communication was key, lots of questions and answered thoroughly. The delivery was prompt and the packaging was very sturdy. There is not a negative response to this purchase. We love the sauna, easy set up too! Thank you!
Jamie
Im genuinely impressed with David, Daniel and Juan who helped me choosing the right heater for my sauna, gave me a great price but most importantly assisted me in setting it up and deal with some structural issues I had with my sauna bought elsewhere. We went back and forth with the manufacturer’s tech support until we figured it out. The were cordial, helpful, caring and knowledgeable every step of the way. They provided the type of customer service one can only dream about. I’m forever Greatful and will recommend this company to anyone who wants to build saunas.
Finn S.
Shipping was cheap and the customer service experience was great
James G M.
Great sauna. Easy to put together for two people.
Philip S.
Juan has been absolutely fantastic to work with! I have had several questions about my Harvia sauna stove and he is very knowledgeable. Thanks, Juan!!
Mary B.
Kept me informed, order was processed and no surprises. I've ordered from other sauna company and premium saunas delivered great customer service. Thank you!!
James S.
So far so good and as I’m typing this the delivery driver is here!!!!! I only ordered this 9 days ago and it’s here in its entirety….. Amazing. Customer service and sales have been brilliant with a special shout out to David and Carlos whom educated me and helped me throughout the whole purchase process… they also gave me a cheeky little discount to close the deal…. 🙏 A+++