Premium Parking - United StatesUS based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jim F.
In error, I set up duplicate annual subscriptions for parking (paying twice) and needed clarification on how to use my new subscription parking. Calling the provided customer service number, I was assisted by Cynthia who reviewed my error and processed the refund of my duplicate payment. She then reviewed how to utilize my subscription parking. She was patient and asked the right questions. It was a very pleasant experience.
Laura B.
Cynthia, my representative was incredible! I had an issue with my parking refund and she was very understanding of my situation and updated me through the process while she contacted someone locally. Even when I got disconnected she called me back and updated me on the next steps. I felt very well taken care of which makes me happy to recommend this business to my friends and family.
John
I spoke with Anne. Very nice and helpful. She walked me thru dispute online. Outstanding customer service. I hope who reviews my dispute is the same as I did submit payment onward code for parking and license plate matched but still issued a ticket due to selecting no to star question even though my handi cap spot didn’t have a star. The system needs to align. Thanks for all your understanding and help. Anne is a value associate and very nice.
Denise S.
I had a challenging experience that was addressed by customer support specialist Sharmaine Canet, which led me to value human assistance more. Sharmaine provided me with clarity and support in resolving issues related to a parking violation that occurred at a parking garage. She is best described as knowledgeable, courteous, and attentive. Signs indicating 'validate parking at participating offices' should be removed from locations that do not offer parking validation. Denise
Tara C.
I have been having issues with unresolved disputes ( ticket not associated with my car and receiving incorrect information) with residential premium parking, however, this morning after speaking with Ashley, one issue was immediately resolved and I was given valid information regarding my next steps. Thank you, Ashley!
Gregory M.
I have called several times. Always professional, knowledgeable and helpful. Today I spoke with Kimberly and she was great, Solved problems and was very helpful. Thanks Greg M .
Rob
Kimberly was very helpful and gave me the resources to complete my request. She was very pleasant and knowledgeable with her answers.
Maggie G.
Needed help associating a county parking pass with my current mobile app account and Kimberly was AWESOME! Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! Thank you!
