Premium Parking - United StatesUS based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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FELIX C.
The customer service rep Ryne Carpenter, made this experience comforting and easy to comprehend.
Response from Premium Parking - United StatesOct 5, 2026
Hi Felix, Thank you for the 5-star review! We're so glad Ryne made your experience comforting and easy to understand. We'll be sure he hears your kind words. We appreciate you being a parker and look forward to seeing you again soon. Premium Parking Customer Support
A G.
Kimberley was very friendly and professional and dealt with my issue quickly and efficiently. I wish more customer support workers were like her. Thanks Kimberley.
Response from Premium Parking - United StatesOct 5, 2026
Hi A., Thank you for the 5-star review! We're so glad Kimberley was friendly, professional, and able to resolve your issue quickly. We'll be sure she hears your thanks. We appreciate you being a parker and look forward to seeing you again soon. Premium Parking Customer Support
Tamara C.
Kimberly is the best customer service person in the whole wide world! She is so smart about their services. Everyone should use the PP folks. Best ever!
Response from Premium Parking - United StatesOct 5, 2026
Hi Tamara, Thank you for the 5-star review! We're thrilled Kimberly made such a great impression, and we'll be sure she hears your kind words. Her knowledge of our services is a big part of what makes our team great. We appreciate you being a parker and look forward to helping you Get to Great. Premium Parking Customer Support
Lisa
Kimberly was so kind and patient. A pleasure to talk to!
Response from Premium Parking - United StatesSep 2, 2026
Thank you for sharing this! We're so glad Kimberly made your experience a pleasant one. We'll be sure to pass along your kind words to her. Thanks for choosing Premium Parking!
Holly B.
Ryne Carpenter was extremely helpful in assisting me with getting a receipt that I needed for my work card. It was done promptly and in a nice fashion. Thanks, Ryne!
Response from Premium Parking - United StatesSep 2, 2026
Thanks for the great review! We're happy Ryne could get that receipt sorted for you quickly and professionally. We'll make sure he sees your feedback — thanks for choosing Premium Parking!
David D.
Kimberly was very friendly, accurate, quick, and helpful in purchasing an annual Parking Pass for Lee County FL. She also gave me excellent advice concerning another issue that I have had concerning a Parking Pass. Kimberly is an excellent representative of Premium Parking!
Response from Premium Parking - United StatesSep 2, 2026
Thank you for this wonderful review! We're thrilled Kimberly could help you with your annual parking pass and give you helpful guidance along the way. We'll pass along your kind words — thanks for choosing Premium Parking!
stan K.
The phone tree is absolutely horrible. After several tries I managed to be connected to Kimberly in customer service. She was EXCELLENT, REDPONSIVE, KNOWLEDGEABLE and Yvery helpful
Response from Premium Parking - United StatesSep 2, 2026
We appreciate your feedback and will certainly look for ways to improve the phone tree. We were happy to hear you had such a great experience with Kim. We will share your feedback with her to lift her up.
VBowles
Ryne in Customer Service was wonderful in walking me through reactivating my parking pass subscription for my local county's parks. The Premium Parking website has areas that are not super-intuitive to navigate through, so it was a great relief to talk with someone so helpful and understanding.
Response from Premium Parking - United StatesJul 29, 2026
We appreciate this feedback. We will share your comments with our Product dept. If you find any particular areas challenging, we would love to hear from you. [email protected]
