Premium Parking - United StatesReviews of premiumparking.com

My experience with La Quinta Inn & Suites by Wyndham and Premium Parking On July 4th, 2025, I trusted the valet service at La Quinta Inn & Suites by Wyndham in New Orleans with my vehicle- Lexus GX during my trip to the city for Essence Fest. While grooving to the amazing vibes of GloRilla, I received a call from Valet Parking informing me that my car had significant windshield and surrounding damage while in their care. When I returned, my vehicle (a) had suffered significant windshield and surrounding damage. I am so disappointed in both La Quinta Inn and Premium Parking for their lack of accountability. Despite recognizing my vehicle was significantly damaged while in their care, both parties have repeatedly refused to take full responsibility for ensuring the damage is fully addressed. I’m sharing this to warn future customers and to encourage accountability. If you plan to use valet here, please be aware. Follow-up Response. Dear Premium Parking Management. Your disengenious response is exactly my point. I never any way communicated that I had no additional concerns. In fact I considered the initial repair one step in several of acknowledging your responsibility for the incident and ensuring it is fully address. Your company's policy of not coverning diminished value of vhicles that accured while in your care is clear demonstration of your lack of service to customer who trust their vehicle in your car. The state of Louisiana recognizes diminished value and compensable loss, particularly when a third party is at fault. My point of warning potential customers is that you have not resolved this matter neither fairly or transparently. In fact, your lack of ownership has created more unnecessary stress and suffering. I just ask that you amend your current policy and take full ownership and responsibility of vehicle damages that accured while in your care.

Complete scam. All this company exists for is to fine you and the parking prices are absurd. It takes five minutes to pay through the app so leave lots of extra time.

The company is absolutely horrible, and so are the cities using them. The amount you have to pay to park, and you'd best not get a ticket. They make you pay an "UNPAID PARKING FEE" OF $30, PLUS $65 FOR THE INVOICE AMOUNT. The whole thing is a racket!!!! I emailed the invoice as asked, and I never heard back.

I paid $10 for 3 hour parking, which seemed too good to be true. Apparently it was, because when I returned, 2 hours and 42 minutes later (I parked at 18:11 and returned at 20:53), I found my car booted, despite having the paid voucher in my dash. I was told that I entered the license plate incorrectly, and he charged me the entire $90 fee, despite proof that I paid for parking. I also submitted a "dispute a boot" claim, being told to wait 7-10 business days, the day it happened (09/29/2024), and after not hearing back for months, submitted a second claim in March 2025. I also called and left a message in February 2025, with the voicemail saying they would call back, but still got nothing back. No calls, texts, emails, or anything. Avoid this company at all costs, and if anyone has similar experiences, take it to Civil court. Do not let them keep getting away with this, as I am aware others have got similar experiences.

Too hard to get a receipt for expense report, I would avoid any hotels using this parking method.

I received a citation from premiumparking.com and disputed it because it was completely false. After providing evidence, I received a message from them saying: "Thank you for contacting the Premium Parking Customer Service Center. As this violation was likely issued due to a possible malfunction of the camera system when recording the exit of your vehicle, we are happy to void this violation for you at this time. If there is anything else we can help with please let us know, or you can review our online solutions at support.premiumparking.com. Thank you, Premium Parking" There is no "possible malfunction of the camera system" There is a DEFINITE MALFUNCTION. I am not even parked. I am driving out of the parking lot in the pictures they submitted. Later I received an email from effectivearbitration.com that reads: "We have received a notification of dispute denial regarding an invoice from Premium Parking associated with this email address. You have the right to appeal this decision within 10 days to an independent adjudicator. If an appeal is not submitted within 10 days, your right to appeal will be forfeited. To make a deposit and submit your appeal details, please go to the link below. Or you may visit www dot effectivearbitration dot com and enter this email address to proceed." It is obvious that these two companies are scamming people and I'm sure some people pay the fine without researching this. THIS IS A SCAM!!!

Just a scam company. I paid in advance, used the sign almost directly in front of my vehicle and got a fine. I disputed, sent the screenshot of my payment, and was told that because I was supposedly in the wrong spot (there are no numbers on the spots) I was in violation but they’d reduce it fee by $25 as a “courtesy”. What a load of garbage. Don’t believe all these supposedly glowing reviews. A more realistic assessment is on Yelp, where they have a 1 star rating.

This was the worst’s parking company I have ever used, stated opened at 5am but could not make it till 0530hrs. Then on return phoned after picking up luggage but was told it would be another 40 minutes, then after that time got a call to say our car had arrived but they were at the wrong terminal. On top of this the car was returned back filthy. Would use any other company apart from these.