Premium Parking - United StatesReviews of premiumparking.com

I have used premium parking in other cities and had a great experience. It is sad the that in my own hometown they highway robbed people. There was no explanation as to why you couldn’t select anything else but to say event day. The system was set for a twelve hour charge and forced you to select 12 hours.it also logged my start and end time incorrectly. It’s like it overrides your true time and inputs what it wanted to make it look like you used twelve hours. The staffing for customer service said there was nothing they could do be cause the fee was paid but it didn’t give the customer service number until the fee was paid. I was told I had to send an email and it was promptly denied without any consideration. I wasn’t asking for a full refund only an adjustment for me to pay for the time used. It may not mean much to them, but they have definitely lost a customer. I will never use them again. I dislike companies that openly take advantage of their customers. That’s not a place I want to invest in with my money.

1 star review on 500 reviews on Google, I wouldnt trust "TrustPilot". Customer service cannot do anything and advise you to leave a ticket in a queue that does not get the attention it deserves. Terrible company that will take advantage of the little guy. I will never use this company again and suggest you do the same. If I could give it negative stars I would. Bless the people who work there in customer service.

Absolutely terrible, to dispute a ticket you have to go through an act of congress. Tons of excuses for delays

Parked in Chicago in freezing tempertures near the bus terminal. The payment machine wouldn't work. Frozen? Appealed. They just increased the ticket. I will avoid Premium Parking and park at a competitor's lot.

I have experienced lie after lie over the last 4 months trying to get a refund on an overcharge of a parking citation in a spot that was not clearly marked as requiring payment for parking. Even speaking to several supervisors claiming the check is in the mail - hasn't been received yet. I've not found this to be a trustworthy company.

I had a very disappointing experience with Premium Parking LLC that I think others should be aware of. I purchased a parking pass for a UT football game and reached out to Premium Parking ahead of time to ask if early arrival was allowed. Their response was extremely vague—they simply said early entry “may or may not” be available and that some garages “might” charge extra. They did not warn that arriving early could lead to my car being booted and a $150 penalty. I parked early based on the information they provided, returned after the game, and found my car booted. That alone was frustrating, but what followed was worse. When I reached out, I was told I would receive a refund for the booting fee. After waiting several days with no update, I followed up and was then informed that they would not refund me after all—even though they admitted that their communication was unclear and failed to convey the consequences. They further informed me that they do not own or manage the lots they sell passes for, meaning their guidance is not reliable, yet customers are expected to deal with the consequences of their incomplete information. This company needs to improve its transparency, accuracy, and accountability. I would strongly recommend confirming all rules directly with the lot operator or choosing a different provider altogether.

I strongly do not recommend parking your vehicle here. If you have an issue, they will not support you. I parked my new, large High Roof Extended Ford Transit van in the P2409 lot for almost two months with a monthly subscription. The new vehicle was initially on a temporary license plate. The problem started a few days before the temporary tag expired, when I put my permanent license plate on the van. My mistake was that I did not immediately update the new plate number in the Premium Parking system. Soon after, my van was towed. Because the permanent plate was not registered, they considered it an unknown vehicle. The towing company requested a $500 penalty payment. I contacted Premium Parking account managers to argue my case. I pointed out that the on-site ticket agent must have known my vehicle—it's a very large, bright white van parked right in the center of the lot for nearly two months without ever moving. I argued that this was negligence on their part, as an agent should easily recognize a stationary, unique vehicle, and they should cover the $500. The managers absolutely refused to take any responsibility. They stayed firm that the error was 100% mine for not updating the plate number immediately. Policy Issue: I was never made aware during the sign-up process that I must update the system if I switch from a temporary tag to a permanent one. Premium Parking's management was completely dismissive and unhelpful. They showed zero concern for my problem.

We came to a city we are unfamiliar with per an invitation to attend someone's Berkley School of Music Graduation recital, which was in a theater across the street from this conveniently located Premium parking garage, on a Saturday afternoon. We were able to drive right in (Gate UP) with no ticket being produced at entry. We pulled into a somewhat dark or shaded spot and because we were early we sat for a period and noticed a posting on the wall about using a QR code. It didn't work from in the car maybe because of the lighting. I'm not well trained in QR codes either way. But I have NO gripes about paying for parking. But I couldn't figure out what they were saying so I took a pic of the sign and went to the event. Then frankly I forgot about it until receiving a HIGHWAY ROBBERY parking invoice from you saying I owed $66 for less than 4 hours of parking. Then I see on this site your rates are reasonable. GEEZE!!! I am trying to pay the stinking $66... okay it just went through. By the way... are you law enforcement? because you certainly give them a BAD name! Your THREATENING invoice is clearly no promotion for your company being anything but CROOKS! Then you threaten me with $106 if I am late fighting my way through your your payment system, as if $66 wasn't grand theft already! NOW THAT I HAVE PAID YOU CAN TAKE THE MONEY DIRECTLY TO HE** when you get there! You know...if you sent me a reasonable charge I'd have praised you and thought your system was pretty clever and convenient. Now I will avoid PREMIUM PARKING Facilities everywhere if I see the the name. You sure present yourselves as a governmental authority in that invoice... which if you are not you should be looked into!