Premium Parking - United StatesReviews of premiumparking.com

The customer service agent was very helpful and friendly

I spoke with Ryan today and he was extremely helpful. Instead of having me go through the website myself, he assisted me in submitting the dispute directly and explained the entire process very clearly. His customer service was excellent and he really went the extra mile to make sure everything was handled properly. I truly appreciate his help.

Easy process and great customer service! Special thanks to Emmarie!!

Ryne Carpenter helped me locate a lost receipt. Was extremely helpful. Great customer service.

Last night I parked my rental car in a Premium Parking lot. The sign with payment instructions was some distance from the car and I had to go back to get the plate number.Unfortunately I went to the wrong car and entered the wrong number. I was upset when I found a ticket on the car and when I saw the Phone # to contact the company I called even though it was quite late. I thought I could at least leave my call back. I was really surprised when Micah answered and spent a lot of time sorting out the problem. When we identified what had happened she immediately documented the situation and submitted the information to mitigate the ticket. She was very professional and genuinely worked to help me. I was amazed! Your company is very unusual in a world in which it usually takes hours to work through any customer service request. You had a very capable employee working late at night to help your customers. She was courteous and kind. Even though my mistake caused the problem, she did all she could to help.Your staff member Micah really knew her job, and was clearly well trained. I'm not a fan of paid parking, but you do it right! I even looked the company up to find out if it was publicly traded.

Phone call with Leo Mira Abundo Jr: Very polite, patient & solved my problem within minutes.

I spoke to the nicest man who was extremely helpful, kind and understanding about the parking invoice I received.

Tonight I was reserving a parking spot for march 8th-14th. I did everything right but the tag number. I called and Leo Abundo helped get it changed. He also helped change the color and make of car. He was very helpful and pleasant to talk to. Thanks Leo! Don