Premium MortgageReviews of premiummortgage.com

They did not act as an advocate for the customer (me).

We were in a bind when we went to premium. They were really nice and accommodating till the paperwork was signed. They eventually got us the loan which is great. The process they put us through was an ordeal. It seemed like they were highly disorganized or lacked communication between each other as they kept asking us for the same stuff over and over again. Calls were not returned promptly. Also, our agent had to step in at times to let them know what they were asking for was absurd. She too felt like she had to tell them things repeatedly. If we ever do this again, we would choose a different company. My coworker was buying a home at the same time his loan company got everything done in half the time and did not nag my workplace nearly as much for information.

Despite being supremely overqualified for the mortgage we were seeking, we were made to jump through hoops and provide tons of paperwork, much of which was requested several times because they could not keep track of what they were given. It was far more taxing than procuring my other mortgage for a property in CA, which was a larger loan that I was less qualified for at the time. They were also insensitive to the fact that, although it was really my wife's mortgage, downpayment, and house, my name appeared first and foremost on all documents because I am male.

Very difficult group to work with. Problem is not with the ridiculous and cumbersome government/banking rules but with the inability to explain them properly to customers. A stressful experience could have been reduced if we had been given all of the information pertaining to the regulations at our very first meeting, rather than telling us rules and requirements as we went along. This staff needs some additional communication training, or perhaps a flow chart for customers covering exactly what will be required. While we are greatful for the mortgage rate Premium was able to secure, we cannot recommend using them.

I felt like my realtor pressured me to use Premium although I had my existing mortgage through ESL and was happy with their services. I was assured that Premium would be able to make the process easier due to the fact that they have a team they work with regularly. I tried my best to be proactive and ask specific questions so that I would not be hit with any unpleasant surprises. Despite my efforts and many inquiries about the amount of money I would need at closing, the evening before closing I was advised that I would need to come up with an additional $2400+ the next day. It was not a matter of paying the extra money since I fully understood that since closing was delayed (through no fault of my own) that school taxes would now be due at closing. The problem is that no one took it upon themselves to make me aware of this significant change. When I brought up my concern, the representative at Premium was defensive and rude. Throughout a very stressful process, a positive customer service experience is something that can be controlled and is expected. I was very dissatisfied and will definitely never use them again or recommend them to anyone going through the home-buying process.