Premium MortgageReviews of premiummortgage.com

I've learned a lot about mortgages in the last few months. I know it's a tough grueling processes but the mortgage company is supposed to be there to help you through it by educating you and offering suggestions to get an approval.. This is the only mortgage company I have worked with so I can't compare experiences myself but I have shared my story with some knowledgeable friends who were baffled at what we went through with Premium Mortgage. I'm lucky I was able to get advice from a different mortgage broker through a family friend because she really helped with the process, something PM should have been doing themselves. First off, I was given a pre-approval and when we got an offer down on the house and needed to have our approval letter we couldn't get it. We ended up having to add another person to our mortgage just to get it through. Granted, I was very unfamiliar with this process and I gave them all the info they asked for, yet I was accused of not providing them with everything. Secondly, we had a very large down payment (just as much as the requested mortgage amount) yet we still had to jump through major hoops to get this through. Keep in mind, if we were to not able to make payments, this company already would have had half the sale price of the house in their pockets. They would have had our money and the house. They had all the chips! Third, some of the brokers seemed like they were not knowledgeable enough to handle our case. I literally went back and forth with them regurgitating the same information (even involving other people to back me up). This just made the whole process take longer. Lastly, our interest rate actually kind of sucked for going with a mortgage bank. I was told you can get a better rate from them than if you went to a regular bank or credit union. Maybe I was wrong. I'm happy to be done with this company. They are already in the process of selling our mortgage even though we just closed on it. SMH...

Mortgage processor was not proactive and waited until the last moment to get things done. She was unclear regarding exactly what documents were required from the underwriter. She rushed the underwriter to review documents just days before closing, when these documents were sent the week before. This made the process extremely unsatisfactory and stressful. Everyone else at priemium was very pleasant and helpful.

I do not feel as though people were communicating with me. When I asked a question, I felt rushed and a bother. I kept getting wrong information. Different people told me different things.

Your underwriter was very slow in processing and asked for documents one-by-one for my husband and myself. The whole process was too long.

Had trouble with communication, sent links with paperwork that were 'lost', switched underwriters twice and no one seemed to know who was responsible for our account, etc. We needed to call several times, and talk to different people, in order for us to be able to get the service we required. Had to put WAY more time and effort into this than we should have given how many fees we pay to get a mortgage.

They seemed very disorganized in getting documents to the underwriter - they kept asking for documents that I had already provided, and not explaining what they really needed.

I would disagree. I was asked over and over for verification of information. That was emailed to this company over and over. When I sent in information from the direct company with notarized and abundant documentation more than required they asked for more information, from a source that had no direct involvement. Then I had an estimate of the home. At first I was looking forward to this. Because my home is overpriced for the area it was in. They sent appraiser out . Didn't like what he said so pretended they never send an appraiser out and sent another one out. For the exact price of the house. I also wanted to put money down on the home to make my mortgage cheaper and my concerns were ignored. then the company was supposed to do their own inspection of the house which was never was done when I had my inspection done on my house from my first home inspection there was mold in the bathroom but was still there after they did there inspection and I was told that everything was really (but they did their inspection). To top everything off the appraiser for the Home wrote on the appraisal documentation that he talked into the company my name as the street address that I was moving to but this was able to clear perfectly with no problem also estimating homes that were nowhere near my house. Then the week I was closing a house on the same street was listed for 10k less than what I was paying. This house had more room and 2 more bedrooms than mine. What a joke.

When we started out Tim Collins was very helpful, but after a few weeks, Tim would not return our phone calls or emails. I find that very unprofessional. Luck for us Theresa Pera was very helpful and if not for her we may not have gotten our mortgage. If I had to do over, I would not have worked with Tim Collins in your company.