Premium Appliance RentalsReviews of premiumappliancerentals.com

Excellent service

For the last two 2 days I have been asking the company to please fix the dryer. The first repair guy who came out approx 3 weeks ago did not fix it. My daughter was given excuses and a run around when she handled it, that's why I got involved. I am a trucker off the road right now and need my clothes dryed properly. This is wednesday, May 4, and I contacted the company telephonically and via message. They said a rep would call me back by noon PST on Tuesday May 3. No phone call. Late in the afternoon I called on Tuesday and left a message and lady said someone would call me in the morning. No phone call yet. When I just typed a message, William respoded when I typed "Am I going to cancel today or get my dryer fixed?" He typed, "there is no need for threats." I am retired law enforcement with 22 years of service working in Los Angeles. I know how threaten someone if need be. These guys must all be high school dropouts. Most unprofessional company ever.

I been with this company. We agree to pay monthly on 12 of monthly. Till Five months no take from my acct. i did try reach out to sup but never return my calls till two months ago and decide take out five months worth without warning me!!! Finally return my call able solve problem again remind agree MUST take out my account per monthly not miss so last month might success. Happy about this. BUT today company try take out my account today April 1st which suppose on 12 of the month. so i tried calm never return my call. what wonderful my exerence with this call. If you want see my screenshot, i will more happy to share you.

Washer and dryer were delivered the next day after I ordered, much earlier than I expected. Everyone I talked to was nice and helpful, and the whole installation took 10-15 minutes max. I was a bit suspicious of all the great ratings, but the service was genuinely good. The machines even smell and look clean. Thank you Marco D. for the install!

Excellent service and delivery, outstanding delivery and personnel. My driver`s were Steve and Liesjea, they were efficient and very professional. They installed my equipment quickly and they were very knowledgeable concerning the product, also they did not leave until I was comfortable with the operation of the equipment. I will recommend Premium Appliance to all my neighbors who are looking for affordable Washer/Dryer rentals...

The only way to communicate is chat but they are there unlike others. I live near Houston. They don't know the inventory until it's sold out. I was chatting over a two day period and had two requests. I needed a 2nd rinse option and a top load washer with a spindle like the premium washer in the pictures provided. For the customer, there was no way to check inventory and no way to choose any one brand. Maintenance is included but then there is a 6.99 charge for protection or the renter takes full responsibility for the machine. They deliver, setup and remove and maintenance is included so why the 6.99? Again, only having a body chatting that has no knowledge of anything doesn't help at all. I gave my name and email and was told someone would reach me ASAP. It never happened. Today, I asked again and was told Houston Texas is sold out of everything until December. What a waste of time.

Great customer service! From signing up to the delivery, everything went well. William was very helpful when I needed help choosing which set I needed. He installed the set carefully in a timely manner and I am very satisfied with the delivery!

Wonderful Experience William is very patient and kind to explain all the details. Best experience I have ever had!