Faith D.
Review
Update: they were able to replace the washer the next day to ensure it was installed correctly. Not only were we charged higher than stated, we also had no update of when the washer and dryer would arrive, and most of all it completely flooded the apartment the first time we ran the washer. No number to call to help as this is happening. Just a “we’ll get back to you.” Clearly very cheap and used washers and dryers.
Response from Premium Appliance RentalsApr 6, 2021
Thank you for updating your review, Faith. Apologies for the inconvenience caused with the washer. And yes, we did send a technician out the very next day to take care of it. This is by far the fastest among our competitors. Also, as far as the charges, the first month payment is prorated but if the delivery date is pushed further out, the refund has to be manually processed for the customer. Also, you have my direct cell phone contact which was provided to you by your leasing agent. Please call me directly in case of an after-hours emergency. Our live chat support line are also available 24/7 via our website and phone representatives are available during normal business hours. I went ahead and refunded the full month for the inconvenience. Every once in a blue moon, we do get appliance mishaps, but we pride ourselves with rectifying all situations and making sure our customers are satisfied. Thank you for choosing us. We appreciate your business. :)