Premium Appliance RentalsServing the Austin and surrounding areas with quality and affordable washer and dryer sets for a low monthly rate starting at $49.99/month.
Premium Appliance Rentals (premiumappliancerentals.com) has 36 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Brooke
The worst communication with this company. Very hard to reach, hard to coordinate with. The appliances that I rented (washer & dryer) operated fine for the year that I had them, but definitely were not top quality.
Bill T.
The only way to communicate is chat but they are there unlike others. I live near Houston. They don't know the inventory until it's sold out. I was chatting over a two day period and had two requests. I needed a 2nd rinse option and a top load washer with a spindle like the premium washer in the pictures provided. For the customer, there was no way to check inventory and no way to choose any one brand. Maintenance is included but then there is a 6.99 charge for protection or the renter takes full responsibility for the machine. They deliver, setup and remove and maintenance is included so why the 6.99? Again, only having a body chatting that has no knowledge of anything doesn't help at all. I gave my name and email and was told someone would reach me ASAP. It never happened. Today, I asked again and was told Houston Texas is sold out of everything until December. What a waste of time.
Response from Premium Appliance RentalsAug 2, 2021
"Bill", we do not have any record of you contacting us. Our live chat agents are available 24/7 and our toll-free line is plastered all over our homepage. Customer service reps are also available during business hours. Plus we also have text/SMS capabilities. Additionally, great businesses do get sold out from time to time. It's part of how supply and demand work. You have obviously been paid by a competitor to tarnish our image. Better luck next time.