John P.
Con artists
I had some bottles in the basket and never completed the purchase. Then I received an email offering me free shipping on any order over $100. I went back to the basket, entered the code and was told it wasn't available for my shipping address. I queried this by email and was told by Zaira that they did not ship to P O Boxes. I then pointed out that my physical address was shown in the address line as well as the P O Box. I also tested it by removing the P O Box completely. Exactly the same response. I queried it again and, to use her exact words, "One potential reason the discount code may not have reflected on your order is that our discount policy covers shipping fees up to a maximum of $25. If your order's shipping fee exceeds this amount, the discount would not be applicable to the portion above $25." Well I was not offered any discount at all and it had nothing to do with a P O Box. This nothing short of dishonest marketing.
Response from Preet's BarrelAug 19, 2024
Thank you for sharing your experience, and I sincerely apologize for the confusion and frustration you encountered with the discount code. We take feedback like yours very seriously, as it helps us improve our service. It seems there was a misunderstanding on our end, and I want to make sure we resolve this issue for you promptly. Please reach out to me directly at [email protected], and I'll personally ensure that the discount is applied correctly and that we make up for any inconvenience this has caused. At Preet's Barrel, we're committed to making things right for our customers, and I appreciate your patience as we work to address this.