Ronald W.
Damage during a battery repair
I was leery of going to a bus mall to get my watch repairs done. Because I didn’t want a relationship with an establishment that looked at every interaction as an opportunity to be on an episode of “To Catch Thief”! I needed to have a watch battery replaced on my Tag Heuer (on a watch that was functioning properly on every level) and to be on my way. In my mind an establishment of any repute would’ve replaced the battery, checked the pressure seal( the reason given as to why it couldn’t be replaced in a hour) and tell me if the watch wasn’t functioning properly. While either replacing the battery and conducting a pressure test my watch was damaged. Be that as it may, Precision (on 8 APR 19) returned my watch, with an implied all clear, that everything was operational. I assumed my relationship with Precision had run it’s course and they had fulfilled their obligation based on trust and I could move on, THAT WAS NOT TO BE!!! On 12 APR 19, I noticed the date hadn’t changed since I received the watch on 8 APR 19, and I returned the watched. On 15 APR 19, i returned to pick up the watch and was informed of a mechanical problem and that they had lubed the watch and the problem could reoccur. Maybe it’s just me, but I would think as reputable establishment, after replacing the battery, and pressure checking the watch and insuring that it wasn’t stolen, would inform the customer that there was a problem, Precision did not do that, instead they gave me an all clear…I am underwhelmed with the service. I don’t want a relationship with that type of establishment.



