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PPI2Pass.com (ppi2pass.com) has 575 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Website
ppi2pass.com
Category
Education Services
Location
Alpharetta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The course does not have much relationship with the exam and the videos does not coincide with the current version of the handbook (example, the professor says that something is on page 14 and maybe it is on page 10 or 20 and that happens with many videos).
Response from PPI2Pass.comJun 18, 2026
We appreciate you sharing your feedback. We will consider this feedback as we continuously strive to provide the best educational experience possible.
Mark
Customer Support
KS
Kent S.
sloppy for price
sloppy for price
Response from PPI2Pass.comNov 30, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like the opportunity to review your account and help make this right. Unfortunately, we’re unable to locate your account with the limited information provided in your review.
Jennifer
Kaplan Customer Support
RV
Roy V.
Do not Use PPI - Awful customer service
I’ve been dealing with PPI Kaplan for almost two months regarding a missing delivery, and the experience has been terrible. The only “proof of delivery” they provided was a blurry picture of an unrecognizable object and location. Despite my repeated emails, they never took real responsibility or offered a fair solution.
After all this time and frustration, they only offered me a 15% discount , which feels disrespectful considering the cost and time wasted. I expected a professional company that values engineers in training, but instead I got generic responses and no real effort to fix the problem.
At this point, I’ll be warning my colleagues and classmates not to waste their money or time here. For a company that claims to help future professionals, PPI Kaplan completely failed on professionalism, reliability, and basic customer care.
Beyond the customer service issue, their course content is outdated and doesn’t reflect the latest FE/PE exam specifications. For a company that advertises itself as the “leader in engineering exam prep,” this is completely unacceptable.
Response from PPI2Pass.comNov 10, 2025
I appreciate you bringing this to our attention, and I am sorry to hear about the delivery issues and frustration with our support. I sent an email to you regarding the resolution.
Thank you,
Jennifer
Kaplan Customer Support
AM
Ahmed M.
Overpriced and Underwhelming
Apologies for the long review, but I wanted to provide a very detailed account of my experience with the PPI2PASS PE Structural prep course to help others avoid making the same mistake. I enrolled in this course with high hopes, expecting a premium experience given its reputation and price tag. Instead, I found it to be the most expensive prep course out there — and by far the least exhaustive or helpful. I’m writing this to warn other students: do not waste your time or money on this course.
1. Rushed, Surface-Level Lectures
The lectures were rushed and lacked depth. The instructor sped through slides, often skipping vital explanations. Key concepts were glossed over or outsourced to vague slide references. For example, we were told to "refer to this table" with no guidance on how to interpret or apply the information. In technical fields like structural engineering, that’s not teaching — it’s lazy and ineffective.
2. No Real Practice Support
There were no targeted practice resources tied to individual lectures. After studying a topic like concrete columns for example, I expected to reinforce the material with practice problems. Instead, I had to generate quizzes from a broad question bank that included totally unrelated topics like masonry and wood structures. Worse, some of the questions in the bank weren’t even covered in the course.
3. Major Topics Missing Entirely
One of the most frustrating aspects of this course was discovering how much essential material was completely left out of the curriculum. As I reviewed my failed exam attempts, it became clear that numerous questions were based on topics the course barely touched—or didn’t mention at all. For instance, structural diaphragms appeared multiple times on the exam, yet were barely acknowledged in the lectures. Beyond that, there is a laundry list of items that showed up on the exam but were never covered in class. These were not obscure or rarely tested topics, but fundamental areas that the exam clearly focused on. The course’s failure to even mention them shows a serious lack of completeness in what is supposed to be a “comprehensive” prep program. It genuinely felt like I was set up to fail.
4. High Price, Low Value
This course charges a premium price, but it offers very little in return. Despite being one of the most expensive prep options available, the content and quality of instruction fall far below expectations. I’ve used less costly resources in the past that provided more thorough coverage, better explanations, and a higher level of support. The fact that this course is marketed as a high-end, comprehensive program while delivering so little value is both disappointing and frustrating. While I can forgive the wasted money, it’s much harder to forgive the amount of time and effort I poured into this course, only to be left underprepared and disillusioned.
5. Refused Refund Despite Legitimate Issues
After realizing the course didn’t deliver as promised, I reached out for a refund. I provided clear, detailed feedback outlining specific shortcomings, such as the rushed lectures, lack of practice resources, missing critical content, and the failure to adequately prepare me for the exam. Despite presenting these legitimate concerns, my request was flatly denied. The lack of acknowledgment or willingness to address these issues is frustrating, and the refusal to refund despite the course’s many shortcomings only added to my dissatisfaction. It’s one thing for a course to underperform, but to be met with poor customer service and dismissive responses on top of it is completely unacceptable.
Response from PPI2Pass.comApr 10, 2025
Hello, Ahmed.
Thank you for taking leaving a review regarding your experience with your PPI PE Structural course study materials and recent experience. We strive to consistently provide our customers with all the tools and support that they’ll need to succeed on test day and to create a positive experience for them while they study with us and we are so sorry that this was not your experience with us. We value each customer's experience and appreciate you taking the time to provide your feedback.
Please consider responding to the auto-email request for contact info so that we may have a senior team member reach out to you directly to discuss your experience in more detail and investigate the situation further or feel free to reach out to us at [email protected].
We value your feedback and look forward to having the opportunity to restore your trust in us.
Respectfully,
- The PPI Support Team
CU
Customer
No refunds, don't purchase.
The learning program is not for me. School of PE is better for my learning understanding but I wanted to try out PPI. No ill will against their program, it's just not for me. I asked for refund and they will not give me a refund for digital material not used. I used the program over a period of 48 hours, realized it did not work for me, and no refund can be issued even though the receipts and return policy say nothing about 'non-refundable.'
Response from PPI2Pass.comNov 15, 2024
Hello.
Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced.
A senior team member will reach out to you directly to discuss your experience in more detail. Thank you again for taking the time to leave a review and we look forward to speaking with you soon.
Regards,
Kaplan PPI Support Team
ST
Steven
Good material bad formatting and planning
Several videos are not the correct length, numerous videos go over 2 hours stated period and study time required. Making it difficult to properly allocate study time. It doesn’t seem like the online demand course matches with the live program. There seemed like there were additional homework’s/lessons not mentioned within the videos. The course material is helpful, with examples and explanations. But the doesn’t focus enough on the fundamentals enough. Overall can’t recommend this course.
Response from PPI2Pass.comNov 14, 2024
Hello, Steven.
Thank you for feedback regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced.
A senior team member will reach out to you directly to discuss your experience in more detail. Thank you again for taking the time to leave a review, and we look forward to speaking with you soon.
Regards,
Kaplan PPI Support Team
JQ
Jeff Q.
Can not make a payment by credit card
Can not make a payment by credit card. Order Confirmation show:Pending Payment.
PPI Customer Service repeat telling me by email:The cc address you used may have declined due to address. It has to be the address that the credit card is address to.
Please see remit to information at the bottom of page for Wire/ACH or Check Payments.
I really don't understand what the custormer service mean.
the billing address and shiping address are same as my credit card address when I made order.
My friend encount same situation. I can made an order four years ago.
what happen with your system?
Jeff from Canada
Response from PPI2Pass.comNov 6, 2024
Hello Jeff,
Thank you for taking the time to leave a review regarding your Kaplan PPI materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced with the check out process.
A senior team member will reach out to you directly to discuss your experience in more detail.
Thank you again for taking the time to leave a review and we look forward to speaking with you soon.
Regards,
Kaplan PPI Support Team
Emily
AW
Azizullah Wahaj R.
The student is not able to get the…
The student is not able to get the class meterials
Response from PPI2Pass.comNov 5, 2024
Hello Azizullah
Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced with accessing the materials.
A senior team member will reach out to you directly to discuss your experience in more detail.
Thank you again for taking the time to leave a review and we look forward to speaking with you soon.
Regards,
Kaplan Support Team
Emily