PowurReviews of powur.com

Powur gives a second to none experience in going Solar. They do thousands of installs and have outstanding pricing and communication. Like any company it's your solar consultants job to follow up and have good customer care. Powur the platform takes care of everything else and has a great warranty!!

This has been one of the worst experiences I have encountered with a company. The rep is quick to communicate and hound you to make a sale and then goes ghost. Powur sub contracts to various installers and lucky me got an installer (Smart Phase Energy; owner Jon) who was very unprofessional, lacked communication with me when they broke roofing tiles in the front of my house and claimed it was “normal”. But ignored my calls about the broken tiles for days. Then when they finally showed up- the installer Derek- laughed directly in my face. I will definitely be calling the board on them as well. However, back to this so called business- Powur. After the entire mess of the sub contractors- I am hoping to finally get PTO. Nope. Takes 45 days for PTO to process and when I reach out to my rep (who comes and goes with communication), my “project manager” Chloe, and the “COO” of the company- Brenton Schulz, they all ignore your telephone calls, text messages, and emails. Terrible employees and even worse customer service. Now I am 2 months past installation and my system is still not working properly. I owe my typical SCE bill + my $215 Solar bill that is not even working. I would not recommend this company to anyone, AT ALL. If I could give 0 stars, I would. I also wish I could remove all solar panels and begin fresh with a better company.

Damaged/Defective Inverter - Not Operational Since 06/19/2022 - Multiple attempts to get status updates from Customer Support have resulted in no response or emails indicating "I am sorry for the long delay, there is still no tracking available for this case." I am now in a position of paying for a new solar system that doesn't work AND paying my local utility for electricity. Attempts to escalate to senior leadership have been unsuccessful and I am caught in the middle of "finger pointing" between Powur and their supplier Solar Edge Company has terrible customer service and seem unable to support the system they sell as advertised.