PowurReviews of powur.com

Powur is an amazing platform providing top tier equipment to homeowners and independent brokers like myself to connect others with high quality solar systems for decades to come. Switching to solar is not always a smooth process. In fact, there are often several hurdles to overcome because there are so many factors and people involved in a solar project, many of which are impacted by the local building department, utility and the customer’s individual home requirements. It is NOT a one sized fits all solutions, which is why choosing a professional solar consultant to help design your system WITH you and guide you through the entire process is key to having a quality end result that you can be happy with for decades to come. Powur provides and industry leading 30yr warranty coverage, which makes it one of the best long term solutions for anyone considering solar for their home. Also, they have created communication checkpoints throughout the entire process that you will receive via email and also through their “My Powur” project app, which you can download for free. They also have a network of local installation partners that are certified and vetted for quality, so you can have the best of both worlds with the customized knowledge and care of your local contractors and the backing and reduced prices of a larger nationwide brand! I’ve been working in solar for 6 yrs and there are always challenges that come up from time to time, especially in certain markets. However, Powur is quick to adapt, adjust and improve whenever they see the opportunity to do so. They announced at the last big convention that “Operational Excellence” is the #1 priority to hone in on over the next 2 years. This is no easy feat but it speaks volumes about what we can expect from them in the upcoming years. For these reasons, I will continue to leverage the Powur platform for the majority of my clients’ solar projects nationwide.

This company has been very promising and we are glad we went solar with them. Our project was a bit bumpy, luckily the Powur team was there to help us and everything was done correctly. I highly recommend them.

In March 2023, I joined the Powur platform, and took one of my clients, who signed at the end of March, with a promise that the system would be installed in a maximum of 90 days. Six months and a half passed and the system was still without installing. On the other hand, the platform charged us sellers 85 dollars per month to be able to continue incorporating clients. When I saw that they did not pay the fee, I canceled the right to incorporate more clients for which they charged me $85 per month. As soon as I unsubscribed, the installation was terminated and they did not pay the fee they owe me, because they say that I am not on the platform, which is not true because I still have access to incorporate referrals. And I also have the right to that they pay me the fee for the project sold. It cannot be that they extend the installation time just to continue charging the 85 per month and after 6 months or seven months what they charge me in monthly payment exceeds what they owe me in fee. It's a theft, they don't pay what they owe and they also charge me monthly. Can someone enforce the law? Please! Thank you very much. I hope they pay me my commission. Also, no one answers, there is no number to complain and no one answers the emails.

Beware of this SCAM!!!!! BEWARE…This is a SCAM they used/will use to get your DEPOSIT MONEYS!!! After signing a contract with them (POWUR) and making DEPOSIT…they will disappear… If you called asking for the STATUS – they will respond with: “Too many applications…so you have to wait….” Four (4) months later, they called and asked for an additional ~10K if you wanted to move forward with solar installation. If NOT, you will lose your DEPOSIT MONEYS… This is my case: I agreed to pay ~29K for the solar installation with them. Made a deposit of $1,000. Have not heard from them for 4 months. One day, an agent called and asked for an additional $9000 b/c my roof needs to be fixed…. There was no clear explanation why my roof needed to be fixed since all my 3 neighbors just had solar installed (in the window of 3-6 months) and did not have any issue. I requested a few things such as: 1) Roof Inspection in person – not by drone(s) – Got REJECTED 2) Second inspection in person to confirm since all my neighbor’s roofs with the same builder/year 2001 did not have any problem – Got REJECTED 3) Hire an independent Roof Inspection – Got REJECTED I asked for a refund of my DEPOSIT in full. They said: “Since my cancellation was more than 3 days after signing the contract agreement, they will not refund my DEPOSIT in full.” It took them 4 months to demand an additional $10K. Why didn’t they tell me in the first 3 days So I will be able to cancel my contract? Just wanted to share my story so you will be aware of this NEW SCAM!!!!!!!

They promise you a quick and seamless promise and end up dragging things out. I signed a contract in May 2023, heading into September ( 5 months now) and they keep telling me that the permit has been approved, but my County Office does not have a solar permit application in the systems for them at all. They keep asking me to submit paperwork to my HOA and I have told them over and over again, that I need a copy of the permit for my HOA. This is the worst transaction and I wouldn't recommend a bird's nest to do business with them.

Contract for install signed March 2022. Started out fine but needed a minor modification to the plans due to power company and insurance requirements. Just had to remove one panel. That turned into several bad plans, twice being redone for the wrong house, then installer ghosted and we got delayed for months. Then I had to cancel the permit myself and reapply with the county since installer that ghosted was not responding to change request. Finally had everything set by fall and pushed them to install quickly as soon the ground would be frozen and there would be snow (we are doing a ground mount system). They said don't worry, then later went back on that and said they couldn't install when the ground is frozen. Scheduled for February, then March, then later in March due to weather delays. Then said my financing had expired so instead of 1.9% per our contract it would now be 4.9%. AND, it was going to cost $7k more that originally in our contract. I fought of course, no way I'm paying more for their mistakes and delays caused by them. They finally offered a $5k credit if I moved forward. I said no, why would I pay more and a higher rate due to their mistakes? So here I am over a year later, tons of headaches and no solar.

I couldn't imagine a worse experience. Its taken over 8 months to have my system set up. I was told it would take 60 days. The installer failed to show up on 5 scheduled dates. When they showed up they smoke weed, talked about their sexual conquests outside my daughters window and went home after only working for 15 minutes. I had to take 9 days of work off to allow access to my home to complete installation and multiple failed building inspections. The internal process of filing the correct paperwork with the building department and energy provider was incorrect EVERY TIME! If it wasn't for my efforts from start to finish this project would still be in pending mode. I have asked powur to compensate me for time off and energy expenses and they have yet to even respond. For the Love of all that is good, please do not engage with Powur for any reason. Consider yourself warned!!!!

What has changed? It has been a month (Dec 23rd) since QP promised to talk to Solaredge about the solar panel not properly functioning. Solaredge is supposed to be monitoring this but didn't identify the problem as worthy of their time as no one has emailed or left any messages about trying to reach me about fixing the problem. Powur's contracted customer service admit that system that their contracted sales team sold me was inadequate and told me that it would be too expensive for me to get the size I needed...and then closed the ticket. 2/20/2024 update Powur is still the worst solar panel installer ever. I spent $25,000 more to update my system with 10 panels and 2 batteries. Powur is what you don't have because they a such an unethetical company.