John
Wrong Parts
I had ordered the wrong parts and customer service guided me on the return process. They were very helpful throughout the ordeal.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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John
I had ordered the wrong parts and customer service guided me on the return process. They were very helpful throughout the ordeal.
April
Customer service was excellent. Nina was very helpful through the ordering and return process. My Powersmart mower always starts on the first pull Thank you.
Ray C.
Customer service was very helpful with any questions I had and responded quickly as possible
Tierra
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get right back. I even received an email once my item needed was back in stock! They did this unprovoked! Best customer service hands down. Other companies please take note.
Timothy R.
I needed a new wheel for my mower. The PowerSmart website made it very easy to find and order the exact wheel I needed! I emailed customer service with a couple of questions and they quickly responded with the answer I was looking for. Overall, it was a great experience. I highly reccomend PowerSmart USA.
Cathy D.
I ordered a Lawnmower blade. Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed. Great customer service provided if needed for ordering parts. Accurate description of the blade on the website. Precise arrival time. To a great extent recommend Powersmartusa.com
AJ C.
Good quality products. Fast response time with questions. Fast shipping.
Manuel C.
I have the trimmer, mower and blower with 40V batteries each. Battery charge is enough for my whole yard. Contacted customer support about trimmer line and they were very prompt and helpful.
Response from powersmartusa.comJul 1, 2025
Thank you for sharing your experience! We're so glad to hear that your 40V tools are performing well and covering your entire yard. It’s also great to know our support team was able to assist you quickly with the trimmer line. We truly appreciate your support and are always here if you need us again!