powersmartusa.comReviews of powersmartusa.com

Cheap product using cheap parts, and virtually no real warranty service available. Don't buy from them!

I had a Power Smart snow blower for 2 years. The first year, the tire screw fell off, and the wheel broke apart. The second year, the belt was torn off, the auger stalled, and the engine oil leaked. It cannot be used. I decided to sell it as parts for $100 and got $80, so to avoid a piece of heavy junk in my shead.

I bought a 24" snow blower with briggs & stratton engine. It worked about 4 times and then stopped. When I contacted them about the warranty I learned that I need to bring to an authorized repair site and that there are none near me in VT. At the end of the season I managed to get it to work so I was hopeful for this season. I just brought it out, put in fresh gas only to have it not start even using the electrical starter. I sent 2 emails to PowerSmart support over 7 days and as of now have received no response at all. Do not buy their products or at least make sure they can service it near you as the warranty is useless. This company does not stand behind their products. I deeply regret having bought this snow blower from them.

Mower had a catastrophic failure after 5 uses. I tried to submit a warranty claim and a funny thing happened. Before I registered the product I got through to their 800 number pretty quickly. Once I registered (and therefore they had my phone number), they never picked up. I was "the next caller in line" for over two effing hours. It's a scam- they sell you worthless crap and then make it impossible to make a warranty claim. Don't make the same mistake I did. DO NOT BUY ANY PRODUCT FROM POWERSMART, FOR ANY REASON, EVER.

I was interested in a powerful (10000W +) portable inverter generator. At that power level they usually cost no less than $2500, often much more. So I was excited at first to see PowerSmart offer on their website a 12000W Inverter Generator (DB5095) for only $1150! However, no other site selling the product (including Amazon, WalMart and even PowerSmart's Canada webpage) mentions "inverter", and the product's manual says nothing about it! On the company's USA site, the word "inverter" is used only in the main item title/description ("12000W Inverter Generator DB5095"), and is not be found elsewhere on that page. I contacted the company, and they claim that it's indeed an inverter generator. But one look at the reviews of the product on their website clearly show they're all bot-generated: all made recently within the span of a couple weeks, with silly user IDs and one-sentence flowery statements that say nothing specific. I would tread most carefully with a product made by a company that provides nothing but murky, unclear info.

Bought a 17" mower from Home Depot. The unit smokes every time I start it. Repair shop rolled thier eyes when I asked thier opinion. They refuse to work on them. I tried multiple times to reach corporate. They do not respond. The blade bent on the 2nd use. Bought a aftermarket replacement blade. Much sturdier than factory blade. This was a bad investment. Never again will I buy Powersmart.

I am a 63 year old woman. My mother is an 87 year old woman. We scraped together the money for your lawn mower. We received it yesterday. Today we started to mow. It immediately stopped. The belt cover must not have been properly installed. The blade was cut into it. We had a lot of trouble getting it off the blade. We had to cut it off with a kitchen knife because we don’t have tools. I figure out from the manual it’s item 18 belt cover part # 203050396C for model # V8621S I try to order a replacement part. You have a 203050396B that looks completely different. So, I call 872 314 0005. There were 7 callers ahead of me. For over 30 minutes you update me on my place in line. Finally I am one caller away and you send me to voice mail !!!!!!!!??????? I call back there are again 7 callers ahead of me again. So, i hung up.

DO NOT waste your money on there poorly made products!!! I decided to try them out on a whim, seemed like a good deal for a decent price. And boy was i wrong, within 3 months of having this mower the entire front plastic part that hold the front tires and hight adjustment snapped while i was cutting the yard and dug a half circle into the ground from the blades digging in, also the self propelled wheel broke 2 weeks later after i managed to rig the front back on, so now the mower has a wheel that doesn’t belong because you cant buy replacements for the self propelled wheels on the website, so only the right side has its original self propelled tire. I have sent numerous emails to the company about the issue well before the warranty was up, and guess what? Not a single response not a call not nothing. So we paid hundreds of dollars for a piece of junk that broke within 3 months. Trust me, DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!! Its not worth the headache your most certain to get