powersmartusa.comReviews of powersmartusa.com

Bought 7-2022. Didn't find Trustpilot until now...Big Piece of crap!!! I cut my grass 3 times in July,2022, and the rear right drive wheel center busted clean out!! I wasn't jumping my car with it I swear!!! Contacted Powersmart and they wanted $26 for it instead of honoring their warranty. I fixed the piece of crap with 50 cents worth of Hot Glue and 3 inches of wire, and it is more solid than factory. I wish they had Picture uploads here. I slammed it on the concrete before I put it on to test strength. The cord holder broke by starting the mower, and the handle started losening after about 2 months of once every other week use. Also, my 3 H.P. Murrey cuts through 6-8 inches of grass where this POS dies in 4 inches of grass with the cutting height raised all the way up. The Murrey is getting close to 20 yrs old and still out cuts this POS Powersmart! I am very glad I didn't buy the snowblower at the same time for the coming winter. I'd bet if you could research the positive reviews, they'll all be from people who work for Powersmart or AI generated

I purchased a snowblower in October 2023. It was more than two months before the first snow where it could be tested. I found out that their return policy expired after 30 days. How can I check the machine if there’s no snow. It was late in 2024 before we had enough snow to use it. I tried to use the machine and it did not even finish the first Attempt. It runs, but it will not blow snow. When I contacted them, they wanted me to repair it. I had just had back surgery and couldn’t lift, but they weren’t understanding and we’re trying to see to it that I had to do the repair job. or load the machine and take it to someone who could. I asked for a refund they refused.. They offered a half refund and parts. I tried to get them to do the full refund, but they wouldn’t so I accepted the half refund and parts and they changed their mind. The equipment is not correct, it looks nice but did not even finish the first time I was able to use it. This company is not trustworthy.

bought it in Jan, didn't get to use it until March, made it about 25 feet before the auger drive belt shredded and destroyed the tensioner pulley. Contacted the company, shared my situation with them, their response, here is a link where you can buy new parts for the blower. Very poor quality, would never buy another power smart item.

They supply Temu with lawn mowers I ordered mine and because of my $70 discount through temu they said they were out of inventory which is crap they could have given me another lawn mower that was comparable at the same price so instead they get a one-star review because lack of knowledge and inventory control unfortunately

Bought a push mower. Didn't even take it out of the box because the front wheel component was broken. Took it to a mechanic to fix it. He discovered the entire motor was busted up, like someone had dropped it from high up. Blade wouldn't turn. Called and emailed powersmart for almost a month before just buying a different mower. Don't waste your money. Any review that says it works just fine. It's probably written by their own management team to hook a new sucker into buying. I'd give it a negative 5 if I could. Horrible experience

I bought the 80v 21 inch snowblower. I tried to use it for the first time on two inches of dry snow. The front bottom edge kept digging into the concrete; I could not push it forward without lifting the front slightly by pushing down on the handle. After making several passes, the motor would not start. I noticed a flashing red light on the handle. After a minute, it started. I made a few more short passes and then it failed to start again until it rested for a while. If two inches of dry snow overloads it, I imagine it would be worthless in six inches, or any amount of wet snow. I called Powersmart and they told me to call 872-314-0005. I called that number and left a callback message after being on hold for 30 minutes. No callback yet.

I ordered two springs for the rear door on my Power Smart mower on August 19th 2024. I have never received the parts and their customer service has not once responded to repeated emails asking about my order. Makes me wonder why they even claim to HAVE customer support. To the person asking for the order # (#26283) and for me to post my email address here, your must be nuts. My email address will not be posted here. There is my order #, and you can find my email address attached to it. I do not believe I was charged for the springs .... I just really needed them. So (eyeroll) don't ask me to post my credit card info here, either.

I purchased a 24" 80V Snowblower from PowerSmart. The first use went fine 30 min. and done. Second use I started getting a ground fault light and the blower shut down. Reset, reinitiate and it runs for 2-5 seconds and goes down on ground fault again. I have spent hours on the phone trying to get in touch with customer service. I lodged a complaint with the BBB in Chicago, they contacted PowerSmart. I received a letter from someone in the customerservice department telling me that a full refund would be sent to my accound, destroy the unit as it would no longer be covered under warranty. I didn't... Waited to see the whites of their eyes on the refund. It never happened... BBB went back to them and ended up getting ignored the second time. I have a $900 boat anchor with an extended warranty if anyone needs one. Our Lakes are frozen right now... More of a summer project.... (Actually I would never do that to the fish! But even our dump has standards!) I never received anything resembling customer service from them and don't expect to at this point. It just sets under its cover all shiney and new... Actually purchased on Amazon 2/13/23 and the frustration continues... I guess if you buy from them you diserve what you get! Never again!