powersmartusa.com Reviews | Read Customer Reviews of powersmartusa.com

powersmartusa.com Reviews | Read Customer Reviews of powersmartusa.com

powersmartusa.com reviews

Showing 20 reviews with 4 stars · Clear filters

warren D.
Sep 4, 2025
Nina was excellent in dealing with…
Nina was excellent in dealing with Powersmart problem. Don't know how i got the wrong belt cover with the correct part number on it. Getting refund and and hope new belt cover is available soon. Thanks
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TJ
Aug 7, 2025
Customer service was very helpful
The customer service was very helpful, prompt with replies & able to quickly address my questions.
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T T.
Jun 26, 2025
Based on a gal named Nina
Based on a gal named Nina, who works for Powersmart, I would love to leave this company 5 stars because of HER, but the 4 stars has to do with my issues communicating with anyone there for about 2 weeks. I got a 21" 144 cc push mower. So far, it works great. Initially, I had some issues getting it started & had some questions, as well as I wanted to register the mower. For the life of me, I couldn't reach anyone at the company. Any time I called, I'd be on hold for over an hour, with a message telling me I was caller number 6, 5, 4, 3, 2, and then when I was the next caller, the system would hang up on me. This happened 3 times and I was about to call my credit card company. My last attempt was a final email. Nina responded and has been extremely helpful and responsive right away. She explained they are phone short staffed & communicate via email. Okay- as long as there is prompt communication, which NIna has done stellarly, they are A-Okay. Product working great.
Response from powersmartusa.comJun 27, 2025
Thank you so much for your honest and thoughtful review! We truly appreciate your patience and are very glad to hear that Nina was able to assist you promptly and professionally. We sincerely apologize for the earlier communication challenges — you're absolutely right, and we're actively working to improve phone support to better serve our customers. It's great to know your mower is working well now, and we’re here for you anytime you need further assistance. Thanks again for your trust and for giving us the opportunity to make things right!
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Cheryl
Jun 25, 2025
Thanks
Thanks for the quick response
Response from powersmartusa.comJun 27, 2025
Thank you so much for your kind words! We're glad we could assist you promptly. If you ever need anything else, please don't hesitate to reach out. We're always here to help!
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midnight L.
Jun 25, 2025
We recently purchased the self propelled lawnmower
We recently purchased the self propelled lawnmower for my son. We are located in the south where grass grows by the day..(fast). Well our belt cover broke, we bought one but it was the wrong cover. I called customer support and they help me get the the one we needed and he is back cutting the yard. As for the lawnmower it is very durable and strong. I have even walked behind it, it is self propelled so it really did the work I just guided it.. I really like it.. 😊
Response from powersmartusa.comJun 26, 2025
Thank you so much for sharing your experience! We're happy to hear that our support team was able to help you get the correct belt cover and that your son is back to cutting the yard. It’s also great to know you’re enjoying the power and convenience of the self-propelled feature! If you ever need anything else, we’re always here to help. Thanks again for choosing PowerSmart!
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Alex
Jun 5, 2025
Customer support for warranty items…
Customer support for warranty items could use some additional resources for requests. Overall they do complete the task.
Response from powersmartusa.comJun 6, 2025
Thank you for your feedback! We truly appreciate your honesty and are glad to hear that your issue was ultimately resolved. We're always working to improve our service, and your suggestion about additional support for warranty requests has been noted. Your input helps us grow!
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Ivor N.
Jun 1, 2025
Customer service was a big help
Customer service was a big help! The instructions could be clearer, but overall, I'm happy with my purchase.
Response from powersmartusa.comJun 3, 2025
Thank you for your review! We’re glad to hear our customer service team was able to help and that you’re happy with your purchase. We appreciate your feedback about the instructions and will work on making them clearer. Thanks again for your support!
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Henry
May 28, 2025
The wheel broke off of my lawn mower…
The wheel broke off of my lawn mower and they had a replacement part for a low price. No issues with receiving the product and it was in good condition!
Response from powersmartusa.comMay 29, 2025
Thank you for your feedback! We're glad to hear you received the replacement part without any issues and that it arrived in good condition. It's great to know we could help get your mower back in action. We appreciate your support!
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