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After trying to reach customer service…
After trying to reach customer service for 6 months and never getting past hold it's apparent they do not exist. Don't bother trying to file a warranty claim or ordering parts which YOU WILL NEED with their products as they are a scam corporation.
Response from powersmartusa.comOct 17, 2023
Hi there, I'm so sorry for having you to keep waiting. This is PowerSmart Service Team. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. We are committed to addressing any questions or concerns you may have. Your satisfaction is important to us and we value your responses. All responses will be used to further improve our service and product quality. If you don't mind, could you give us a chance? Per your issue, I'd like to send you the free replacement parts if it's available. To make sure you could receive the correct part, could you please provide the following information to our support email address [email protected] Shipping Address: Model Number: ( It begins with “DB...” or “PS...” , eg. DB2194SR, PS7218SR，in engine sticker or box or manual) Stock Number:（find the stock number of the part in the manual "Exploded view & parts list") Once received, we'll provide the further resolution for you. Regards, PowerSmart USA Customer Service Team