Power Equipment DirectReviews of powerequipmentdirect.com

This company has terrible customer service. Their carrier was worse than they were. I ordered a generator. The carrier contacted me to deliver between 4 and 6 pm but dropped in the street in front of my house in a cul-de-sac at 10am in the morning. The customer support person was rude and hung up on me. When I called Power Equipment Direct customer service they offered no support. Beware of the fine print. Curb side drop off a piece of equipment that is hundreds of pounds should not be in small print. Terrible experience. I will never buy from them again.

The whole experience was flawless. From start to delivery everything was as smooth as a babies bottom. My snowblower came just as described and right on time. No complaints here. Thanks Power Equipment Direct.

Fantastic customer service! Got package quick too. Thank you!:) Would highly recommend .👍

Forget this place! Sales person Karen lied to me about shipping! Talked with Jennifer in customer service got disconnected twice Talked with Olivia in customer service disconnected me. Talked with Stephanie in customer service and she promised to get issue resolved and get back to me same day Never happened. Called the next morning and they said she was off. Poorest excuse for a business I ve ever had!!! Stay away from them. They will lie to you and disconnect you if you ask to speak to a manager!!!

They flat out lied to me! I paid $50 to have the pump overnighted by Fedex. It was a day late. I didn't think it was a big deal, but my Fedex guy said they would refund the money since it was late. However, Since PED shipped it, they would have to request the refund. Fedex would send it to them and PED would refund me. I called PED three times. Each time they said Fedex would not refund the money and that Fedex was giving me the run-a-round and lying to me. I talked to a supervisor at Fedex and she said to have PED call her and she would straighten them out. PED said Fedex was lying and would not call Fedex. They also would not allow me to talk to a supervisor. I WILL NEVER USE THEM AGAIN! P.S. I am a lawyer and will sue them off the face of the earth!

Wow this is a very impressive company, first time I order from them and everything went beautiful I can't believe it not a problem and I was a little worried about buying from a company I never heard anything about them I goofed I should have checked the reviews but I didn't. But when you spend $1,100 i should have but I didn't and now I am a solid customer of theirs

I ordered a mini split system from power equipment direct. The outdoor unit shipped in a reasonable amount of time. But it has been nearly a month, and I still do not have the indoor units. This is holding up my install. When I ordered the line sets from ecomfort no where on their site did it state that I needed a combined total of 49 feet of line set. I found this out after I received the outdoor unit and installation manual. Even their so called expert could not answer the question about how many ft combined total of line set I needed for the set up that I purchased. I had to return one line set and purchase a longer one to meet the minimum required ft of line set. I paid for the return shipping, but ecomfort also charged me for return shipping although I had already paid the shipping myself.,,what a kick in the teeth after already spending over $4000.00 for the AC unit! The customer service people at this company do not know what they are selling, and seem to be unable to answer question correctly about their products. I still do not have the indoor units, and no where on power equipment direct's website did it indicate they were on back order. All I have to say is RUN AS FAST AS YOU CAN FROM THIS COMPANY! I will never purchase another thing from power equipment direct. ecomfort.com is the same company, so don't purchase from them either, both terrible!

I bought a Earthquake tow behind mower. I was so excited about this mower. When we got it started it up, went to engage the mower and it didn’t work. My husband spent 2 hours fixing it so that it would work. The bolt was never put it to the belt engagement arm the arm was laying in there loose. Their customer service only want to give me $25 for all the work just to make the mower work. And it makes me wonder what else is wrong if they missed such an important step. I just told them to come pick it back up. I feel they should have given more back for such an expensive piece of equipment which was $2300.00. After asking for the manager he only offered $50. That’s not enough to hope that nothing else is wrong with that piece of equipment and the time it took to fix it. The manger was not helpful, and was rude in the end. I will never buy anything else from this company or their sister company Mowers direct.