Powell's Books is the largest independent used and new bookstore in the world. We carry an extensive collection of out of print rare, and technical titles as well as many other new and used books in every field.
Powell's Books (powells.com) has 50 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Books & Magazines · Kansas City, Missouri
Excellent
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50 approved reviews, newest moderated first
shawn
I have sent them around 10 orders. The books arrive at Powell's in about 4 days. It takes them about 2-3 weeks to acknowledge them. They are fair about getting back to you. Overall they rate about a C among the 25 or so book buyers. There are several that are much smoother and faster, yet there are some that are far worse. So you get about average service here.
Jamie H.
Their website absolutely sucks. After about 2 minutes of entering ISBNs of books to sell, it times out so that you have to start all over. If you don't completely finish your transaction in about 5 minutes, you have to start over. It's ridiculous.
Book L.
They are very slow. I sent them 3 orders of books. They paid me after about 2 1/2 weeks of receiving for one order. They say the other 2 have not been received. After checking with the carrier they have had both orders for some time. They may or may not get back to you in e-mail. There are several that are much smoother to deal with. Use this as last resort.
Joey L.
My order shipped on july 16 and did not received yet, wrote them a message and told me to wait another two months. They did not want to give me a refund ( i would of sent the books back when i got them ) i live in canada. Just a bit disappointing.
Zilvinas
Bought a book from Powell's books on the 24th of July. They shipped it under 12 hours and it got delivered in two weeks. It was shipped from America, while I live in Northern Europe. They said the shipping might take 15 to 20 days - I am amazed about the speed under the conditions COVID pandemic puts them. The book arrived in good health, I am very happy to be a customer of Powell's books.
Midwestern S.
Powell's Bookstore is the absolute worst online business you can imagine. They take your money and fail to send you books. They do not reply to emails. The link they provided to follow my order was a bad link. The web site will not let me log into their Web Site or change my password. They have convinced me to go back to Amazon, which is very sad.
Miles
I bought books in Powell's as a gift to my friend and it was delivered on time. Experience was great!
Olivia H.
I ordered 6 books on March 27th and my books arrived April 3rd three days before they said it would which is great. I order the books in very good condition and I expected them to have some rips in them but they looked brand new I wouldn’t have known they weren’t. I would totally recommend this book store to a friend and I will definitely order more books from their.