PotterybarnkidsReviews of potterybarnkids.com

Wow this place is some joke, how they are in business 65 years is beyond me. It is companies like these that give wayfair and amazon a good name. I ordered $3K worth of furniture. It has been 2 months and i keep getting emails that 1 of the 5 items is on back order... they did charge my credit card for the items that are ready to ship, but never shipped. I called because im sick of waiting, they told me the item back ordered will take 1 more month and all will ship in one order, LOL !!!! I paid for WHITE GLOVE, i purchased all STICKER PRICE no discount, this is not a way to treat a client. So i asked for a manager, it took them a good 10 minutes to find one.... She was nice enough to make a "ONE TIME EXCEPTION" and ship the items they already CHARGED ME for months back..... geee luiizzzzzzzzzzz, come'on man lets be normal here..... So she comes back on the phone, and tells me "well first available date is 3 weeks from now (WOW FUNNY, EXACTLY WHEN BACK ORDER ITEM WILL ARRIVE) and i tell her its way too far out there, she said its all i can do... i say ok fine, she then says and OH BY THE WAY IF THE BACK ORDER ITEM COMES WE WILL ADD IT TO THE DELIVERY. So pretty much, she did absolutely NOTHING!!!!! Anyhow, i would not buy from them again, i dont want to, they are horrible.....

Worst company on the planet!! Worst experience I’ve ever had with a company. Bought our daughters bed here which ended up having cracked legs and it was about to collapse over. Tried contacting Pottery Barn Kids customer service multiple times which is based in the US and had an awful experience. I have been given the run around for months, they are full of empty promises and have taken no responsibility. This is a PATHETIC EXCUSE of a company!!!!! Do yourself a favour and do not buy products from them.

Wow wow wow. I see all the reviews have the same story. Just like me. Waiting month and months. First they charge your credit card then months pass by and all I get is emails saying another month delay. Customer service is as good as a 1 year old child. This place is one big joke they need to get with the times. How they manage to stay open I have no idea. 2 months and I did not get my order. I dropped $3k and no one helps. This is insane !!!!!

What in the world has happened to Pottery Barn Customer Service? They used to be top-notched, but have recently become the worst ever to deal with. Their customer service is horrible. I ordered a custom rocker in October 2020 and still have not received it as of April 21, 2021. The chair was ordered as a gift for my DIL who is expecting in May. Every time I get an update, no-one can tell me for sure the status with this order. Every attempt to reach out to customer "non"-service just leaves me more and more frustrated. Their response include "a supervisor is not able to call you" (apparently their phones only work for incoming calls?,"we can't", "there is nothing more I can do", "what shows in the system is all I know" "It's only a chair, right?", and "let me transfer you to someone else" (so you are no longer my problem). I am beyond disappointed with Pottery Barn, who previously was my absolute favorite place to shop.

I ordered a dresser and a nightstand from pottery barn kids. Initially, they double charged my account and then they kept charging and removing it (pending shipment). My furniture shipped dec 12. I didn’t get my nightstand for 2 months after that. I ordered in mid November. I have reached out to them numerous times, and their customer service is awful. I still don’t have my dresser and they refuse to send out another one even though they cannot locate my original dresser that was shipped. They never update you and you have to call for updates, but the answer is always the same. WAIT. I have been waiting for this dresser for 5 months now. This issue is still not resolved, I don’t have a dresser and I have no idea when I will get it.

Ordered a gift for my daughters birthday. It was dispatched quickly (yey!).. however it never got delivered and they're refusing to refund me. No response from UPS and PB so they can't refund me until they receive the returned item (which I suspect is lost from what UPS are saying). I asked PB for help via email, I sent 3 and got 0 replies. Phoning was better in the sense that I got to speak to someone but ultimately I didn't get the present in time for my daughters birthday, now I don't need it and they're refusing me a refund. Just a really dissatisfying experience

Pottery Barn Kids has the worst customer service and management. Your inventory system is flawed badly. You are processing orders, taking consumers money and then don’t have the product. You send tracking information and there isn’t product even attached to the tracking. This is wrong to process orders and take money for merchandise you don’t have. I won’t have an Easter basket for my grandson on Easter because Pottery Barn doesn’t know how to run a proper inventory system. I would think twice before you order anything with Pottery Barn. You have lost a long time customer because you can’t deliver what you promise. I hope your families have their Easter baskets, because my grandson won’t.

Just wasted 2 months on a nursery rocker for my nephew. When it was ordered it was in stock and I received a estimated arrival date. That date kept getting delayed. I called customer service 3 times. The first time they assured me that there were upcoming shipments of the product coming at the end of the week, and that since I had ordered so long ago, I would surely be next to receive the order. The second time I called (yesterday), some more time had passed and my order had now been further delayed. This customer service representative was confused and told me she could help with an investigation if I called back in two days. I was going to do that, but I logged into my account to view my order and it said "canceled." That's it. No email notifying me of the cancelation, I had to extensively track this whole process myself and not even a courtesy email that they had canceled the order without my consent. I called today to find out what happened. I spoke to one representative (who couldn't offer a solution), so I asked to speak to a supervisor (who also couldn't offer a solution). I asked if they could price match a similar item (from the same vendor). Guess what? They both gave two different excuses. One person told me that it was because the item I originally purchased was now on back-order. The supervisor said it was because it wasn't a "pottery barn" original and that it was not their fault. Not their fault that their representatives sent me on a two-month goose chase. Not their fault that they all continued to lie to me and offer false promises and different excuses. They told me they could offer 10% off but the original product I ordered was 30% off. So not only had I waited for 2 months, but I would also have to pay out of pocket, $100 more, for THEIR mistake. Just admit there was an error, and offer me a solution. Don't lie to me and gaslight me when I call with my concerns. Pottery Barn just lost a life-long customer. I placed an order today with a competitor, and guess what? I have been guaranteed two-day shipping!! What a joke. I can't believe I wasted so much time.