Shop kids' and baby furniture and bedding at Pottery Barn Kids. For decorating tips, baby registry and great gifts for kids, visit PotteryBarnKids.com. Outfit kids' bedrooms and the nursery with exclusive bedding, furniture and accessories.
Potterybarnkids (potterybarnkids.com) has 250 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Janine
I ordered my daughter a bedroom set in March of 2021. It is now February 2022 and we still have not received it. Customer service will not tell me why it is taking so long, they just keeping pushing the delivery date back.
Christine O.
Lie about delivery dates and just make excuses about delays without ever notifying you.
Sara S.
Emails ignored, ordered sale items and was charged full price for them
Monika
I cancelled my order for my babies cot matress back in November 2021, as I had recieved multiple emails saying there weren't any in stock and they would be delayed. Needing a mattress for her cot ASAP as she had nearly outgrown her bassinet I called pottery barn kids for a refund. After calling 7 times to follow up the refund, and being notified each time that it will be in my account in 7-10 business days, I am yet to see any money returned almost 3 months later. This company is blatently stealing from customers that are not recieving their products! Personally I will be taking this further as $650 is quite a bit of money. As a new mum with little to no time as it is with a newborn, this is the absolute worst experience I have ever had with a company, which is a shame because the furtniture is great quaility. I will never shop at PBK again, you have lost a very loyal customer!
Wendy B.
Ordered a baby blanket in November and the delivery date changed every couple of weeks , decided to call on 8th of January and get a refund as latest due date is end of February, even though its showing available to ship on their web site .I have made numerous calls and been promised the refund has been done and i have still not received it.Its such a shame they give this extremely poor service as the products themselves are such good quality .Would never buy from them again online .
Andres S.
I ordered a stroller for my soon-to-be-born baby. Waited almost a month just to get an email from Affirm that my order was canceled. Pottery Barn Kids didn't send me an email or anything. At least have the decency of sending an email. Won't be buying anything from them ever.
may
Probably the worst place to buy baby stuff Very overpriced and deliver £12 for a small item which will take 5 days to get delivered. Customer service is a joke Would never buy here again.
Diana M.
Terrible customer service claiming a warehouse transition is the reason my 5 year old doesn't have her bunks. They say they will call you back they don't - I have been advised several times we will get the bunks before xmas 2021 - and no, we didn't and still don't. The last call they thought the bunks were sent months ago... how hard is it to be a retailer and keep track of what you have and haven't delivered. The USA staff are nothing but rude - worst service ever
