PotterybarnkidsReviews of potterybarnkids.com

I will never order again, I used to buy a lot from them, bags packs, luggage, comforter, ect. I order a personalized small bag pack for my son and they send me the mini. It was impossible that I did order the mini, when he all ready had the mini and I order small size bc it’s too small the mini. They asked to returned back and after I did they never put my money back. They say they did and never did. When I call they told me “we send you what you order” but I am sure I did it right. So I ended with no bag pack and no money back. The worse ever. To be a huge company they need to work more on they customer service. I will start to order from another company

THEY HAVE CANCELLED AN ORDER TWICE WITH NOT EVEN LET IT ME KNOW. SO PISSED…..I only got a confirmation number. Isn’t this ridiculous? And they show this same items as Available in the freaking website. Not ordering EVER AGAIN. going to Crate & Barrel from now on…

I should have read the reviews first. Although I have had different experience to those below. Ordered a quilt for my son’s bed but found a better alternative within hours. I emailed customer services 2 hours after purchase and called them the following morning, but they claimed to have already processed my order and could not cancel it (ironic given the reviews below). I then received the quilt a few days later (shipped from a UK address) and started along the long road of trying to return it. I received an email with authorisation to return and a request to return to an address in Australia (I am in the UK)! Return postage has to be paid for by customer! I emailed customer services and asked for a UK return address - no reply. I therefore returned the parcel to the UK address in the return authorisation but they asked the courier to return the parcel to sender 5 days later. Returning the quilt to Australia will cost me half the value of the quilt (around £30!)

Don’t use your credit card to order online at Potterybarnkids.ca. My daughters card/account was hacked 6 months ago. This morning I mistakenly used my credit card instead of PayPal to order kids sheets. At 3 pm today I received an email notification from our bank letting me know that $11,000.00 was charged to an e-bike company today. Their online order site is NOT secure, don’t use it!

PBK has the worst customer service I have ever experienced. It is criminal, frankly. The way they speak to and treat customers is disgusting. I spoke with Holly today for over an hour, with no resolution, and she was extremely rude. Her comment was "I'm sorry you think I'm rude." Really helpful and sincere, Holly! They made an error with an item I was sent, I returned it, and in turn they charged me a restocking fee and a huge shipping fee on the item. I'm still holding for the next issue 1.5 hours later for a supervisor. And I ordered a bed 6 months ago for my 3 year old, still haven't been contacted for shipping, but I've paid for it! They had no problem expecting full payment immediately months ago, before a delivery has even been scheduled.

Worst customer service I have ever had to deal with. Multiple problems with my order and after contacting customer service multiple times, the problems were still not fully resolved. They ended up offering me some compensation but the money I received back was less than what they told me.

1st time mom here. Ordered a glider I thought I’d LOVE almost 7 months ago! I’m 39wks pregnant and still have NO glider!! I’ve taken off work twice to wait for the delivery because it was supposed to arrive that day, and both times it “wasn’t on the truck”. I’m so disappointed and stressed about not having a glider for my nursery and my son will be here any day! Pottery Barn won’t offer me any solution or talk about compensation “ until it arrives” 😭

I had purchased the mini rack shelves which was advertised for two items yet only received one. I emailed customer service and never received a response so called a week later to follow up. I spoke with someone in the customer service team who had confirmed with me how the wording on the product page looked as if they were selling two shelves instead of one. She had said to me that she would get back to me within 24 hours via email or phone call yet this never happened. I then follow up with another call to the customer service team to discuss this and discovered that instead of dealing with my matter, the team member had contacted the companies copywriter to fix the issue on your site to the “correct” terminology advertising for one shelf. This is utterly deceiving and extremely poor customer service. I have since emailed two more times yet still have not received a response. It’s the worst customer service I have ever experienced and will never purchase from this company again.