PotterybarnkidsReviews of potterybarnkids.com

Absolutely disgrace of a company. I waited 4 months for my nursery chair. Probably 10 calls to customer service, the day they actually made an appointment with me to deliver my nursery chair, with updates that the driver is on its way, 3 hours waiting they just called and canceled. Now I am back calling customer service daily, have to constantly explain all details to just be disappointed again, still no chair and baby is due next week. Do yourself a favor and don’t order from them. No reliable company and made my nursery experience a total horror show!!!

My wife order a vanity to gift her grand daughter while visiting to Houston. After Order confirmation email. It was cancel by one of department without any explaining. They could shipment to make sure every things okay. They have zero Customer service. They do not want to maintain customer relation. A courtesy call to customer possibly can be resolve any issue related in shipping address. I talk several associate by transfer calls to various department they are mostly rude doesn't want to listen. No shame, No apology, No re-order options.

BEWARE! If you receive a present and the initials are mis-printed they will NOT REPLACE. Even after being promised on the phone. I called back to confirm and they then said they could not.... This was a present!

BUYERS BEWARE! I ordered a converter kit for my son’s bed all the way back in December and I’m still waiting. When I originally placed my order there was absolutely no indication that this piece was even on backorder. I came to find out when they changed my delivery date. I’ve called multiple times and not only do I get the run arounds and apology’s but one representative even suggested that I get a different converter kit to a different bed lol. I told them how is that even possible if I have a certain crib and then they apologized again and said yeah you’re right. So much for their knowledge. They don’t compensate their customers in any way shape or form therefore I will NEVER purchase from pottery barn kids again.

Ordered a play table not even 2 weeks ago, shipping got delayed. Have not received the table yet and price went to down 149.00. Called for a price adjustment and was told that they do not honor adjustments. Almost all companies offer this service 14-30 days out. Better to stick to the companies that offer better customer service. I am going to return the item and buy from another store.

Pottery Barn Kids registry customer service offered 20 percent off a 4,500 nursery set, we lost connection, called back minutes later and the new sales person and supervisor would not honor this previous supervisor approval, they said they don’t keep records on precious calls. Really? It was only 10 minutes ago and we itemized the entire order took 30 minutes and no record of the approval?! They don’t keep compute records of calls they responded just minutes ago??? Good luck Pottery Barn Kids with this your business model terrible customer service. Lots of poor reviews here besides me. This bait and switch practice, you should be reported for these unethical business practices!

I ordered a complete kitchen set for my daughter that cost me over $1000 the delivery date changed 3 times before they stopped sending me updates now when I call my number cannot be found for the order. I finally contact someone from customer service who actually tried to help me and found my order number but couldn’t give me any information on the order. I called to cancel at f this point and still can’t get anyone to refund my money.

Horrible! My order for a newborn gift was cancelled two times without informing me! They take no accountability . I was so excited for them to receive it and waited for them to call and thank me. Meanwhile they never received it and I was never informed. Stay away