PotterybarnkidsReviews of potterybarnkids.com

Tried calling about a purchase and have been hung up on multiple times as I just was 5 minutes ago. I ordered a bed a month ago. The tracking info NEVER changed in an entire month. I spoke to a supervisor last week, the very same day, within an hour a local company called and said they had the bed for a while but had no information from Pottery barn regarding delivery. It was just delivered today, after a month of waiting and eventually calling on a daily basis to find it. They are horrible people, have zero customer service

i bought a backpack for my toddler from PB kids, and it didn't even last a full school year. it's March, and it already has a hole... I know Jansport backpacks that last YEARS. called PB kids customer service, and they told me they couldn't help me and i was out of luck. How disgusting. the backpack was $55. AVOID!

I will never order from Pottery Barn Kids again. I placed a fairly large order for furniture in which most of the order was delayed over 2.5 months and ended up being past my due date. I attempted to cancel the entire order, including the portion of the order that was admittedly not delayed since I had bought it with the intent of using it as a complete furniture set. Pottery Barn was useless. They refused to refund me the money or cancel the entire order. More frustrating was the fact that i spent countless hours on the phone with them, and while the customer service reps were always kind, the managers and supervisors made promises of return calls and emails without following through. They make it impossible to get in touch with anyone who can actually make a difference so all that ends up happening is talking with a customer service rep and getting told you will receive a call back and that the conversation is being noted so that there is a paper trail.

i dont know how the customer service people get a job. There is an old lady she is so rude and very unprofessional . every time i call she gives an attitude doesn't want to resolve any issues: I CAN'T HELP YOU MAN! then she hang up on me ,think twice before you place order from this place

I don't know how they get away with their e-commerce shipping times fraud. They list a date for delivery within 3 - 5 days, take your money, and then ship it 4 weeks or more later. This is fraud. I filed an FTC complaint. Not even Amazon would mislead you like this. They need to be investigated.

I purchased a "hard sided" Mackensize personalized suitcase on sale for my granddaughter, sized XL. I called in advance of ordering it online, and was told by customer service (who clearly needs more training) to order XL for a kids carry on. So I did, and to my surprise it is a FULL SIZED adult suitcase, not a carry on. I would keep it even though it is large, however, it is in NO way "hard sided" and is of poor quality, it has a flimsy plastic shell that will not hold up to checked baggage handling. I nicely requested an exchange for a carry on size, where durability/quality is less of an issue, and was told 3 different reasons by 3 different agents regarding why it cannot be exchanged: 1) it was open box item 2) it was personalized 3) it was on sale Not sure why quality issues would still not warrant an exchange even though it was all 3 of the above...is PB Kids exonerated from merchandising quality items if they personalize it or sell open box or put it on sale? The quality is not what I expect from PB Kids, and I have purchased a great many items for my granddaughters and my friends and family grandkids. Very disappointed, and tried to leave a review on the PB Kids website, but they do NOT have reviews. In today's world, how does a large company not have reviews on their website? Its pretty unbelievable. So since this was not resolved properly, I will order 2 sets of girls bedroom furniture for my granddaughters from a competitor that does stand behind the quality of the products they sell, and does have customer generated reviews for input and transparency. Do not make the same mistake I did...find a company that shows customer reviews.

I don't normally order from companies that charge for shipping, but I did this time because I like their backpacks. I ordered two on Dec 26, so that my son would have one for back to school on Jan 8. His had broke. It took a week to get any kind of tracking information. Three days later, I called customer service because the number was showing invalid. I was told that shipping had been delayed, and it would be updated in 24hours. Three days after that, tracking was still showing invalid, so I called again. This time, I could barely hear what the person was saying, but I managed to make out that it would be delivered by Jan 10. Not good enough, but I was relieved to hear it was finally coming, as my son was now back at school. It's now Jan 16, and still no backpacks. Unbelievable considering I paid $20 for shipping. If I wanted to wait weeks for my items, I'd buy from China and get free shipping. I'd love for Potter Barn to refund me the shipping fees.

If I could give "0" star I would! Ordered a toy on Nov 27,2023 for my grandson and still have not received it. It was one of his Christmas gifts, but never arrived. I kept checking status of delivery and it was always the following week. So I bought him something else at another retailer and figured the item from PB would arrive just after Christmas. But it never did so I called to find out when toy would arrive and it was never sent out and PB wants to blame the vendor! Well I don't feel I should pay full price for an item that has taken over 6weeks to get here. But they blew me off and did not offer a discount, they said once item arrives then I call again and waste my time on hold to complain again!I will never shop here and I'm pretty sure most of my family will go elsewhere. Thumbs down for Pottery Barn!