Spent $6000 on a marketing campaign with PCM on their ''everywhere small business'' and received zero leads. When i say zero leads, i mean exactly zero. I wonder if they even mailed out the postcards, Don't see how else they could have messed up this bad.
Response from PostcardManiaJun 27, 2024
Hi Kelly, your cards were mailed per your specified mailing schedule which is confirmed by the USPS mail tracking report found in your MyPostcardMania portal. Also in your portal are the results of your online marketing showing almost 200k ad displays and 2,500 clicks to your website. After you left us your first negative review in April, someone from our Quality Control team reached out to address these concerns but it looks like you refused this help. Again, we're very sorry if these efforts didn't produce an ROI but the campaign did perform the important task of increasing your exposure to a targeted demographic. We would have loved the opportunity to help so it's unfortunate we couldn't work things out.
JL
Jennifer L.
Horrible experience
Horrible experience. The postcard they designed for me wasn't even relevant to my business it was sooo bad. I ended up getting a refund and I will be using another company. They do NOT care about the customer. Don't waste your money. DERROGATORY treatment apparently is the same as calling staff out on the shoddy work I paid for. I am ALWAYS professional. Sorry not sorry.
Response from PostcardManiaMar 29, 2024
Hi There - It's unfortunate we couldn't work things out with professionalism and civility. Your order was canceled and account closed due to the offensive comments you made towards our staff. We work hard to ensure the happiness and success of all our clients but draw the line at abusive and derogatory treatment. You have been fully refunded for your order.
TR
Troy R.
No Refund Policy
I was offered a service which at the time sounded great. I paid for the service however later discovered the service was not what I wanted. I asked for a refund. The would not refund all my money. They did nothing but collect my fund. Be very careful when signing up for anything with Rock or Postcard.
Response from PostcardManiaJan 17, 2024
Hi Troy, as discussed previously, you were fully refunded for all undelivered services in your account. I am sorry we were unable to find an amicable way to handle this.
TF
Terry F.
Bait & Switch after you pay, they send out small cards!!
Do it yourself since they probably will do a bait and switch after you pay!! The salesman sold me jumbo postcards and they tricked me with the small ones mailed so the design was totally ridiculous since so much information was crammed onto that tiny pc! They won't give me a refund or do it over but instead want me to pay more , over $1,000 was paid for 1,000 worthless cards so since the design (which on the design was clearly on LARGE cards but they removed from the back office!!! ) printing was paid in April 2023 since I had to go back and forth with the design I originally made & sent them -- and then November 2023 the postage paid so they scammed me out of over $1,000 for worthless nothing and bad impression. The "salesman" only kept trying to upsell me or sell me more and then criticized my website to try to get me to pay them $400 for them to make one! That Postcardmania only wants me to SPEND MORE MONEY!!!! They flat out did a bait and switch back in April 2023, they were jumbo postcards and all the design back and forth for so many months were done in a JUMBO SIZE! When finally they did the design like was wanted, the postage had to be paid over $300 so yes APPROVED the design but it was for JUMBO NOT THE SMALL LITTLE SIZE where the design looked totally ridiculous since text and images were so small! They just need to do it all over in the jumbo size and by the way, there has been daily postcards returned for bad addresses! You want to waste $1,000 plus and 7 months of your life, then pay them but if you want it done right and honest, use some other company or do it yourself through Canva or some other! We are filing complaints to the FTC and Florida AG now and will be doing more until either it is all replaced w/ correct size or a 100% refund is done! Check out complaints on:
(Just google: postcardmania reviews like many on BBB) many say same as me, bad list, bad design, won't refund, continual upsell and just trying to get more and more money out of you, so this is why the FBI is going to be contacted because it is extortion. Sent out total useless and such embarrassing small postcards that was just a waste of so much money and time! These are bad, greedy owners!
Response from PostcardManiaJan 17, 2024
Hi Terry, although we had no contact with you, we are aware of what business you are posting this on behalf of. Barbara was only sent quotes for a 4.25x6 postcards and the size was listed on the Order Confirmation, Design Approvals and Mailing Approval. We take great measures to ensure transparance with all our clients and when this misunderstanding was brought to our attention; we quickly confirmed this campaign was no exception. Despite these findings and your threats of FBI involvemnt and acusations of fraud, we still attempted to defuse this by offering to heavily discount additional products. We are sorry you feel the need to continue to threaten our business, but we wish you the best on future marketing endeavors.
RI
Ritz
Horrible experience
Horrible experience, dealing with Dawn, about receiving damaged merchandise, was a nightmare, she refused to send a replacement, or credit my account,(OUTRAGEOUS)!
Would not recommend buying from them!
Avoid at all cost, buyer BEWARE!
Response from PostcardManiaOct 16, 2023
We were unable to locate an account for you. We also do not have anyone named Dawn working here. Please call us at 1-800-628-1804 and ask to speak to the Quality Control Department. We definitely want to help make things right!
DV
David V.
This company is the worst
(THIS IS WHAT POST CARD MANIA RESPONDED) Hi David, you purchased 3,000 postcards in May of this year and have mailed 1,000 of those cards one time. As was discussed with you, repetition and consistency are vital elements to the success of any marketing campaign and those factors are certainly missing from your campaign with us so far. We make it very clear to all our clients that despite our more than 25 years of marketing experience, we nor any other marketing firm can guarantee results. We're very sorry to hear that you feel this way and we'll be refunding you the undelivered products and services remaining on your order.
(THIS IS MY RESPIONSE)
Yes, I did purchase 3000 postcards in May after speaking with a reprenstative from your company who told me that I would easily get at least 20 or more customers from your company with a 3000 mailing, but not only that you would, make sure that I would get all kinds of responses from your social media campaign that you would do. So I spent $3300 for your service and had our mailing go out, we got 1 call from your services which also cost me $300 dollars in postage, which you tell me at the onset of mailing my post cards, then one person from your company says I have to keep spending money to keep up with the consistency as you say, so I did, again I did not get any new customers or response from your campaign. I do not care if you have 25 years of business, It did not help my business at all!!!, The sad part is I clearly told Michelle Beamen that I was not happy with your service and I do NOT WANT TO SPEAND ANY MORE MONEY WITH YOU. So that should be the cancelation that you said I did not provide, I told Michelle clearly, DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT. Also where is the new contract that I was supposed to sign? I did not get no calls or emails about this new 3 month contract you charged me for. So you guys just take money from peoples account without telling them or without their Knowledge? That is not good. I could of got much better service from other companies at a much. Much better ate, and you should tell people when you’re taking money out of their account?? Don’t you agree??, Oh that is how you been in business for 25 years???
Response from PostcardManiaAug 25, 2023
Hi David, you purchased 3,000 postcards in May of this year and have mailed 1,000 of those cards one time. As was discussed with you, repetition and consistency are vital elements to the success of any marketing campaign and those factors are certainly missing from your campaign with us so far. We make it very clear to all our clients that despite our more than 25 years of marketing experience, we nor any other marketing firm can guarantee results. We're very sorry to hear that you feel this way and we'll be refunding you the undelivered products and services remaining on your order.
JA
Jane
wouldnt use again-poor turn around
had a mailing of thousands and 1 response. the list was a good list so my thought is are they sending to the entire list? how do you know? called some on the list and they said they never saw the postcard. have never had a mailing with horrible response like this. would not use again. They try to get you to review right away before your experience, I would wait. The staff is pretty nice, but lots of $$ with no return. would never review until months later you are reviewing the outcome not the staff. Viewed some returns, the labeling looked like a child did it, missing punctuations, not professional looking in labeling. so very disappointed. Please DO NOT use this company save yourself the $$. Update 8-16-23 its been enough time to receive some responses and still 1 response. Take it from me, something is up as thousands of cards to legit addresses should have resulted in more responses. Response to Postcardmaina, no thank you, I know the results, waste of money wont do again. my proof was in the results and those who did not receive cards they should have, no proof what was actually sent but proof they were not received.
Response from PostcardManiaAug 17, 2023
Hi Jane- We're sorry to hear that you were only able to track one response from your campaign. Unfortunately I am unable to find you in our system but would love to connect and help handle these concerns. The MyPCM Portal is a good tool for you to check your mail tracking results to see the date they hit your intended prospects. If you are interested, we do have a Quality Control Dept. who would be able to review things further and see about how else we can help!
RH
Rick H.
Terrible list 1/2 came back first time
Terrible list 1/2 came back first time, modified list and a lot came back second time. Customer service promised refund but did not give credit or refund! Poor communications contacted President who did not bother to respond! Did not get one single response from mailing. Thats never happened in 70 years of us doing mailings! Very poor response and communications with PotcardMania!
Tip for consumers:
Terrible Do Not Use!
Response from PostcardManiaAug 17, 2023
Hi Rick- It looks like you spoke to someone in our Quality Control Dept. to help handle these concerns. However, there seemed to be a disconnect when scheduling our FedEx Rep to collect the returns, and multiple attempts to pick up your returns were refused on your end. We absolutely have deliverability guarantees for our mailings lists so as long as we can get the undelivered mail back here to count, our plan was to credit you based on those guarantees. Sorry to see that wasn't a workable option for you but we do wish the best for you and your business.