Positive PrintsReviews of positiveprints.com

Response from Positive PrintsJan 26, 2024

Querida Mary, Gracias por compartir tus comentarios y lamento cualquier decepción o confusión con respecto a tu pedido. Tras revisarlo, veo que has pedido una impresión de 30 x 40 cm, no en formato A4, que está diseñada para ser un póster de calidad de museo fabricado en papel mate grueso y duradero (200g). Cada póster que producimos se imprime mediante el método de impresión de chorro de tinta (giclée) en papel libre de ácido y de archivo, lo que garantiza impresiones brillantes que realzan cualquier habitación. Es preocupante saber que consideraste que el producto final no cumplió tus expectativas. Nos esforzamos por representar con precisión nuestros productos en nuestro sitio web, y lamento cualquier discrepancia que hayas experimentado en cuanto a colores y formas en comparación con la configuración. Tu satisfacción es importante para nosotros y me gustaría resolver este asunto para ti. Es por eso que ya te hemos contactado por correo electrónico para resolver esta situación satisfactoriamente. Lamentablemente no recibimos respuesta. Nuevamente, lamento cualquier inconveniente causado y agradezco tus comentarios, ya que nos ayudan a mejorar nuestros productos y servicios. Saludos cordiales,

Response from Positive PrintsDec 27, 2023

Hallo, wir entschuldigen uns aufrichtig für die Situation und bedauern zutiefst jegliche Unannehmlichkeiten, die sie verursacht hat. Wir sind fest entschlossen, diese Angelegenheit rasch und effizient zu klären. Unser Team wird weiterhin per E-Mail mit dir kommunizieren, um das Problem zu besprechen und zu deiner Zufriedenheit zu lösen. Vielen Dank für dein Verständnis, und wir schätzen deine Geduld, während wir daran arbeiten, diese Angelegenheit zu klären. Herzliche Grüße,

Response from Positive PrintsDec 18, 2023

We're sorry we didn't meet your expectations. 🥺 Kindly reach out to us at [email protected] with pictures of your purchase, and we'll do our utmost to address your concerns.

Response from Positive PrintsDec 13, 2023

I'm sincerely sorry to hear about the frustration and inconvenience you've experienced. We understand the importance of receiving your order on time, especially with express shipping involved. I can see that we have already responded to your inquiry. We sincerely apologize for any delay in communication. We hope you will love your artwork, which is scheduled to arrive today, December 13th. If you have any further questions or concerns, please don't hesitate to reach out via email. We appreciate your understanding.

Response from Positive PrintsSep 8, 2023

Update September 27th: Hello Nicholas, We wanted to follow up on the recent delivery of your order. According to the tracking information, it appears that the parcel has been successfully delivered. I sincerely hope that you and your wife are pleased with the outcome. Furthemore, I genuinely hope that this delivery has been a much smoother and more pleasant experience for you and your wife compared to the previous one. Your satisfaction is of utmost importance to us, and we have taken every possible measure to ensure that your order reached you in impeccable condition. We genuinely hope that the final product has met your expectations. Your feedback and happiness with our service mean a great deal to us, and we are committed to continually improving and providing you with the best possible experience. Once again, we would like to express our sincere apologies for any inconvenience you may have experienced during the previous delivery. Thank you for choosing us, and I hope that your new order has made your experience with us more enjoyable. Warm regards, Update Sept. 15th: Hello Nicholas, Due to the unfortunate loss of your package in transit, we are committed to making things right for you. As a gesture of goodwill, we will arrange for a new reprint of your order at no additional cost to you. We understand the importance of receiving your cherished print, and we want to ensure it reaches you in the best possible condition. If you agree to this solution and would like us to proceed with the new reprint, please confirm your interest via email. Warm regards,

Response from Positive PrintsAug 14, 2023

Dear Cheryl, Thank you for sharing your concerns with us. I apologize for the delay you've experienced with the carrier. As we mentioned in the email, based on our tracking information, I can confirm that your parcel should be in your hands either later today or by tomorrow's end. I understand the importance of receiving your personalized poster promptly, and I want to assure you that we're doing everything possible to ensure a swift delivery. Once again, I'm truly sorry for any inconvenience this delay may have caused. We wish you all the best!

Response from Positive PrintsJul 4, 2023

Nous sommes désolés d'apprendre votre insatisfaction 💔 J'ai vérifié votre commande et je constate que vous l'avez achetée le 9 mai. Veuillez noter que la livraison en Europe prend entre 3 et 7 jours ouvrables. Votre colis devait arriver au maximum le 18 mai, mais il est arrivé avant la date limite le 16 mai 🙏🏻 Si vous souhaitez nous en dire plus sur votre expérience, nous serions ravis de l'entendre. Meilleurs voeux !

Response from Positive PrintsNov 21, 2022

Hello Frances, Thank you for your feedback. I'm extremely sorry to hear that you are unhappy with your order. Unfortunately, I cannot find any orders under your name. I’d love to understand more about your experience. Could you please send us pictures of what you received at [email protected]? I will do everything I can to help you! Your satisfaction is important to us. We take your review seriously and will do our best to ensure that we learn from it and improve. Best Regards Update: The tracking link for the package shows that it has been delivered to you. We have sent you a reprint with the correct data and printed the map just as you designed it.