Diego M.
Problems getting in contact for an order
Positive Prints made me a couple of Star Maps in the past and now I want to order one more but the access to their website is blocked. How can I get in contact again besides send them and email?
Response from Positive PrintsJul 24, 2024
Dear Diego, Thank you for reaching out and for your patience. I'm truly sorry to hear about the difficulties you're experiencing in accessing our website from South America. Unfortunately, our website is currently not accessible from that region. I understand how frustrating this can be. To help you proceed with your order, I would like to suggest a couple of solutions: 1. Use a VPN service: you can use a VPN (Virtual Private Network) to change your virtual location. This should allow you to bypass the restrictions and access our website to place your order. 2. Assistance from friends or family: you could also ask friends or family members in a different geographical location to help place the order on your behalf. As of this moment, we only offer email contact for support, but rest assured, we are committed to resolving this issue promptly. We received your email and have responded to it. I apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out. Have a wonderful day!